Senior Salesforce Application Engineer

About The Job
The Red Hat IT team is looking for a Senior Salesforce Application Engineer to join our team. In this role, you will be responsible for designing, developing, and implementing customized solutions on the Salesforce platform. You will have excellent communication skills and technical expertise and provide best practice recommendations for integration and application development, deployment, and iterative refinement. You'll work actively as a part of a scrum team to complete configuration and development as well as define end to end process implementation strategies. As a Senior Salesforce Developer, you'll have high visibility within IT and our business stakeholder teams.

*What you will do?*

• Serve as the primary point of contact for supported business systems, and perform functional and second-level technical support as needed
• Responsible for delivering an exceptional customer experience by proactively managing issues throughout the ticket lifecycle, ensuring high customer satisfaction
• Proficiency in Apex, SOQL, VisualForce, and Lightning components
• Work within Salesforce customization standards for Administrators and Developers to balance between rapid development and long-term code maintainability.
• Participate in reviewing, debugging, and resolving issues with new or existing code.
• As part of the ticket investigation, perform troubleshooting, log questions or suggestions in the ticketing system, and document testing performed, results, issue recreation, and the next planned steps.
• Interpret and refine business requirements and user stories
• Write and update knowledge base documentation ensuring that our Customers and IT Teams have the most up-to-date information
• Evaluate new Salesforce releases and applications and remain current with Salesforce administration best practices

*What you will bring?*

• 5+ years of experience implementing SFDC CRM capabilities.
• Advanced proficiency in Salesforce development tools, such as Apex, Visualforce, and Lightning components.
• In-depth knowledge of Salesforce architectures, data models, and best practices.
• Ability to work on your own and manage multiple task assignments
• Solid verbal and written communication skills, including presentation skills
• Solid problem solving and troubleshooting skills with the ability to exercise mature judgment
• Background in Experience Cloud (PRM) / Consulting Cloud(Certinia) is a plus
• Bachelor's degree in Computer Science or related field.
• Salesforce Developer Certification is preferred

About Red Hat
Red Hat is the world's leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Inclusion at Red Hat
Red Hat's culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

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