SDI Engagement Manager

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Position Summary

The SDI Engagement Manager is responsible for delivering accurate data and drawings, and occupancy reporting, within an assigned client portfolio. Using a CAFM/IWMS database system, they interact with local contacts to process updates of space and people data, perform audits, and participate in data governance programs. The SDI Engagement Manager also validates space data in dashboards and reports out on occupancy metrics including supply/demand, vacancy and density. The SDI Engagement Manager acts as a single point of contact to the account team for all database and drawing questions concerning their assigned portfolio. This position is an individual contributor and collaborates with team members not under direct management or supervision, including Client, Occupancy Planners, and CAFM technology support.

Essential Duties and Responsibilities

Act as liaison with local site contacts (Client, JLL, or other vendor staff) to request, collect, and process data and drawing updates. Develops and maintains relationships with local site contacts to facilitate data accuracy.

Maintains accurate data in a CAFM/IWMS database application, and: Reports on building and organizational data at the building, state, country, or regional level

Manages space allocations and/or mobility zones

Delivers Occupancy Metrics reporting (vacancy, density, utilization, cost, etc.)

Responsible for data accuracy in accordance with client SLA, including: Add or remove buildings, floors and/or employee and organization data to reflect portfolio changes

Performing required site and data audits according to account procedures, including: schedule, results tracking, data updates and adjustments, and drawing changes

Timely data corrections

All quality assurance processes: monthly, quarterly, annual

Processes to collect, validate, maintain and manage client space drawings and data

Governance program to define, categorize, measure, and audit client space data

Applies a working knowledge of office space categorization principles (BOMA, OSCRE, etc.) including circulation, egress, common, core and amenity; and literacy in reading and interpreting floor plans, to the client's portfolio data.

Accountable for following drawing and data standards including: Validates data to determine readiness for benchmarking (OP Dashboards)

Remediates data integrity issues (multiple names in a seat, name with multiple assigned seats, etc.)

Review data errors (QA) within portfolio and reports on remediation

Performs corrective actions in monthly QA cycle

Provides reporting including: Prepares, generates and publishes standard reports on a weekly, monthly, and quarterly basis, including employee and room detail reports.

Prepares quarterly trend repost on vacancy, utilization, density, and/or other space metrics as requested by the client

Assists with ad-hoc requests for queries from CAFM database on occupancy and space data as requested by client.

Utilization of CAFM/IWMS database system includes: Reports issues related to CAFM application to the CAFM/IWMS Administrator or submits trouble tickets to the technology help desk as appropriate.

Reports status, issues and concerns related to the overall use, functionality and performance of CAFM/IWMS to the Account Lead/Space Data Manager.

Performs testing of application hot fixes, and new enhancements and modifications as requested.

Trains client end users on use of CAFM/IWMS for move requests and (when applicable) reporting.

Required Knowledge, Skills and Abilities

2 to 4 years work experience in occupancy or space planning for corporate clients; or interior office planning, move/project management or related Facilities function in a corporate real estate setting as a vendor or end user

Proficient in operating in CAFM/IWMS database applications (i.e. FMS, Manhattan, Tririga, Archibus, or similar).

Proficient in AutoCAD for updating ARCH and furniture layouts

Excellent written and verbal communication skills; able to explain complex information in a straightforward manner

Ability to work across cultures and languages when managing an international portfolio

Demonstrated intermediate or higher proficiency in MS Excel including pivot tables

Self-motivated, able to work independently and within a team to build relationships and interact effectively with business partners

Comfortable with frequent or rapid change; flexibility to adapt to shifting priorities

Ability to effectively manage time, organize and prioritize deliverables and workload

Demonstrated consistency in values, principles and work ethic

Understanding of and commitment to client service

A desire to work within a diverse, collaborative, and driven professional environment

Education

Bachelor's Degree in Management, Architecture, Design, Real Estate, Construction or a related field preferred.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.