Supervisor, Admin

THE ROLE:

Planning, coordinate, and complete a broad range of Admin and Facility services that allow organization to operate efficiently

This position will have lot of collaborate with Associates and Senior Management and plays a vital role in smooth operations of Admin and Infra team

The candidate should have the ability to manage a large group of diversified functions. Accomplished with Multiple stake holders' management and with a proven track record of consistently exceeding performance goals and managing operations in a demanding business environment. compliance, facilities management, Vendor, Travel and Transport management with knowledge of the India market and business culture

Operations/Administration supports Administration team and the firm through financial management, compliance management, client engagement, risk management, communication protocol, staff training/development, and process/technology improvements

Ideal Candidate should Inclusive, Great teammate, should demonstrate ability to Mentor, Develop and focus on professional growth and skill enhancement, Accountability, Vendor Management, Scalability,

Vendor management – Individual should be able to manage multiple service providers

• Financial/ Analytics – Work on budgets, Capex & Opex requirements, Fixed & variable spends, should have eye for cost & expenses
• Strategic – Process oriented who need to be proactive & take full ownership for the deliverables as required
• Compliance & Audit – ensure compliance requirements are adhered too & conduct audits of access points

HOW YOU WOULD CONTRIBUTE:

1. Travel Arrangements: (Air and Ground transportation)

• Booking: Arrange flights, hotels, car rentals, and other transportation.
• Itineraries: Create detailed travel itineraries for clients or employees.
• Visa Assistance: Help with visa applications and other travel documentation.

2. Coordination:

• Vendor Liaison: Work with travel agencies, airlines, hotels, and other service providers to secure the best rates and services.
• Schedule Management: Coordinate travel schedules to avoid conflicts and ensure timely arrivals and departures.
• Emergency Support: Provide assistance in case of travel disruptions or emergencies.

3. Budget Management:

• Cost Control: Monitor and manage travel budgets, ensuring cost-effective solutions.
• Expense Tracking: Keep accurate records of travel expenses and prepare reports.
• Negotiation: Negotiate with vendors for discounts and better deals.

4. Internal Customer Service:

• Client Support: Address travel-related queries and provide support to Employees / travelers.
• Feedback Handling: Collect and act on feedback to improve services.
• Personalization: Tailor travel arrangements to meet individual preferences and needs.

5. Compliance:

• Policy Adherence: Ensure all travel arrangements align with company policies and regulations.
• Documentation: Maintain proper documentation for all travel-related activities.
• Risk Management: Identify and mitigate potential travel risks.

6. Technology Use:

• Travel Software: Use travel management systems and booking platforms.
• CRM Tools: Use customer relationship management software to track interactions and preferences.
• Data Analysis: Analyze travel data to identify trends and optimize processes.

7. Continuous Improvement:

• Industry Trends: Stay updated with the latest travel industry trends and standard processes.
• Training: Provide training and support to team members on travel management tools and procedures.
• Innovation: Implement new technologies and strategies to enhance efficiency

WHAT'S SPECIAL ABOUT THE TEAM:

• Inclusivity: Creating an environment where everyone feels welcome.
• Work-life balance: Promoting a healthy balance between work and personal life.
• Continuous learning: Encouraging professional development and growth
• Shared goals: Aligning individual objectives with team goals.
• Diverse perspectives: Valuing different viewpoints and expertise.
• Problem-solving: Working together to overcome challenges.
• Vision: Setting a clear direction and inspiring the team.
• Empowerment: Delegating responsibilities and trusting team members.
• Adaptability: Being flexible and open to change

SKILLS AND BACKGROUND REQUIRED TO BE SUCCESSFUL:

Skills

1. Communication Skills:

• Effective Communication: Clearly convey information and instructions.
• Active Listening: Understand and address employee needs and concerns.
• Professionalism: Maintain a courteous and friendly demeanor.

2. Organizational Skills:

• Time Management: Prioritize travel/ transport requests and manage time efficiently.
• Attention to Detail: Ensure accuracy in bookings and documentation.
• Multitasking: Handle multiple tasks simultaneously without compromising quality.

3. Technical Proficiency:

• Travel Software: Familiarity with travel management systems like Amadeus and Sabre
• CRM Tools: Use customer relationship management software to track client interactions.
• Online Booking Platforms: Navigate and utilize various booking websites and apps.

4. Problem-Solving Skills:

• Quick Decision-Making: Resolve issues promptly, such as flight cancellations or delays.
• Negotiation: Work with vendors to find solutions and secure the best deals.
• Contingency Planning: Prepare for unexpected travel disruptions.

5. Customer Service:

• Internal Client Satisfaction: Ensure a positive experience for travelers.
• Feedback Handling: Address complaints and suggestions constructively.
• Personalization: Tailor services to meet individual client preferences.

6. Cultural Awareness:

• Understanding Norms: Be aware of cultural customs and etiquette.
• Sensitivity: Respect cultural differences and provide relevant recommendations.
• Global Knowledge: Familiar with international destinations and travel regulation

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7. Financial Management:

• Budgeting: Manage travel budgets and expenses.
• Cost Control: Optimize travel costs without compromising quality.
• Expense Tracking: Keep accurate records of expenditures.

8. Adaptability:

• Flexibility: Adapt to changing travel trends and client needs.
• Innovation: Implement new technologies and practices to improve efficiency.
• Continuous Learning: Stay updated with industry developments and standard processes

Experience: Minimum of 8 years in handling, Travel, Transport, Compliance, Events.

Education: Bachelor's degree or higher in Travel Management, Business Administration, or related field

WORK ENVIRONMENT:

Flexible, Adaptable, approachable & proactive