Manager - Internal IT Support - Admin

Withum is a place where talent thrives - where who you are matters. It's a place of endless opportunities for growth. A place where entrepreneurial energy plus inclusive teamwork equals exponential results. Withum empowers clients and our professional staff with innovative tools and solutions to address their accounting, tax and overall business management and operational needs. As a US nationally ranked Top 25 firm, we recruit only the best and brightest people with a genuine passion for the business.

Reporting to the Senior IT Services Manager, the Service Supervisor is responsible for the day-to-day oversight of his/her assigned Team Members and, by extension, the assistance of additional Services Team Members.The IT Service Supervisor is responsible for ensuring the tools which support Withum's desktop environment and user experience are of the highest quality. The Service Supervisor acts as technical lead for the service team and is responsible for the planning and implementation of service initiatives which align support services with the Firm's strategic plan. The Team Member works within general methods and procedures, exercises considerable independent judgment to select the proper course of action, and is required to review the work of subordinate IT Services Team members to ensure conformance with established guidelines, methods, procedures, and policies.

Withum has become synonymous with teamwork and client service excellence. The cornerstone of our success can truly be accredited to the dedicated professionals who work here every day, easy to work with a sense of purpose and caring for their co-workers and whose mission is to help our clients grow and thrive. But our commitment goes beyond our clients as we continue to live the Withum Way, promoting personal and professional growth for all team members, clients, and surrounding communities.

How You'll Spend Your Time:

Operational Management

• Ensure the efficient operation of the assigned subordinate Team Members
• Sustain appropriate service level agreements for the IT services Team
• Maintain documentation for policies and procedures related to all service and support efforts
• Under the guidance of the IT Leadership Team - Design and implement future support offerings and modalities
• Ensure compliance of IT related policies and procedures throughout the IT Services Team
• Support monitoring, analysis and optimization of the firm's service offerings
• Under the guidance of the IT Leadership Team - Appropriately prioritize both ITprojects and day-to-day operations

Strategy & Planning

• Contribute to strategic technology planning and direction of projects
• Understand business needs, educate staff on technology and how to use it as a strategic asset
• Stay up to date with key service development/issues within the technology and accounting industry and implement new methods or technologies in order to maintain and improve efficiency

Leadership

• Provide direction and support to the service team, helping to develop personal goals, and ensuring that they are met efficiently
• Coach team members to help them grow, develop and encourage them to extend their professional capabilities
• Identifying and delegating areas of responsibility to the appropriate authority for team members to successfully accomplish their responsibilities
• Selects and assigns staff, ensuring equal opportunity is afforded to projects based on work quality and ability to meet deadlines.
• Evaluates and verifies Team Member performance through the review of completed work assignments and work techniques.

Requirements:

Experience & Education

• Bachelor's degree in Information Technology or related field
• Minimum of 7-10 years on-hands service experience
• CISA certified preferred
• Proven successful execution/completion of technology projects
• Experience with Windows 10 management technologies
• Experience with Microsoft Office 365 technologies
• Experience or understanding of Microsoft Azure and Microsoft Intune
• Proficiency with operating systems, including Windows 10 and MAC operating systems
• Possess advanced knowledge and understanding of networking and personal computer hardware including mobile devices and Operating systems
• A+ and/or MOS certification and other industry recognized advanced certifications
• Advanced Knowledge on accounting applications, such as CCH Engagement, Thomson GoSystem Tax, XCM, TaxCaddy and SurePrep
• Ability to lift 50 lbs

Personal Attributes

• Excellent interpersonal, written and oral communication skills
• Demonstrated managerial and mentoring abilities.
• Naturally self-motivated and detailed oriented
• Resourceful and innovative problem-solving abilities
• Passion for technology serviceand interest in exploring new methodologies
• Willingness to travel to remote offices and industry events as needed
• Ability to be flexible with work schedule hours to ensure successful completion of projects

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Withum will not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, nationalorigin, age, maritalstatus, genetic information, disability or because he or she is a protected veteran.