Team Manager
3 days ago
Job Description:
Mandatory Skills
Ability to track, analyze, and interpret performance data (including customer satisfaction and case progress) to identify trends and areas for improvement.
Ability to identify, analyze, and effectively address operational issues.
Ability to interpret data and generate reports to communicate performance and identify improvement opportunities.
Leadership & Team Management: Ability to motivate, guide, and develop a team of case management professionals.
Coaching & Development: Skill in providing constructive feedback, identifying learning opportunities, and coaching team members for performance improvement.
Stakeholder Management: Ability to build and maintain effective working relationships with relevant stakeholders.
Customer Focus: Commitment to understanding and addressing customer needs and ensuring high levels of customer satisfaction.
Results Orientation: Focus on achieving targets, meeting SLOs, and driving performance improvements.
Good to Have
Experience in infra , Storage, Service Desk
Knowledge and hands on experience on Google products. (Gmail,Calender,Meet,drive,Docs,Sheet,Slides, Gemini app, Notebook LLM,Keep,Sites,Forms,Appsheet)
Google Workspace Administrator certification it would be great advantage.
Location
Chennai
Job Function
BUSINESS PROCESS SERVICES
Role
Support Account Manager
Job Id
372737
Desired Skills
Desktop management | Floor support
Desired Candidate Profile
Qualifications : BACHELOR OF COMMERCE
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