Team Manager

2 days ago


Chennai, Tamil Nadu, India Tata Consultancy Services (TCS) Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Job Description:

Mandatory Skills

  • Ability to track, analyze, and interpret performance data (including customer satisfaction and case progress) to identify trends and areas for improvement.

  • Ability to identify, analyze, and effectively address operational issues.

  • Ability to interpret data and generate reports to communicate performance and identify improvement opportunities.

  • Leadership & Team Management: Ability to motivate, guide, and develop a team of case management professionals.

  • Coaching & Development: Skill in providing constructive feedback, identifying learning opportunities, and coaching team members for performance improvement.

  • Stakeholder Management: Ability to build and maintain effective working relationships with relevant stakeholders.

  • Customer Focus: Commitment to understanding and addressing customer needs and ensuring high levels of customer satisfaction.

  • Results Orientation: Focus on achieving targets, meeting SLOs, and driving performance improvements.

Good to Have

Experience in infra , Storage, Service Desk

Knowledge and hands on experience on Google products. (Gmail,Calender,Meet,drive,Docs,Sheet,Slides, Gemini app, Notebook LLM,Keep,Sites,Forms,Appsheet)

Google Workspace Administrator certification it would be great advantage.

Location

Chennai

Job Function

BUSINESS PROCESS SERVICES

Role

Support Account Manager

Job Id

372737

Desired Skills

Desktop management | Floor support

Desired Candidate Profile

Qualifications : BACHELOR OF COMMERCE


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