Escalations Analyst, Trust and Safety, Search, GenAI

4 days ago

Bengaluru, Karnataka, India Google Full time US$ 1,50,000 - US$ 2,00,000 per year
Minimum qualifications:
  • Bachelor's degree or equivalent practical experience.
  • 7 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or a related field.
  • Experience in presenting to technical stakeholders and executive leaders.
  • Experience in content policy, anti-abuse, or customer support operations and in data analysis or coding (e.g., Python).
Preferred qualifications:
  • Knowledge of international and geopolitical events and their impact on global companies.
  • Ability to work through ambiguity in a changing and pressure environment.
  • Excellent communication skills with the ability to work in cross-functional teams (e.g., stakeholders and executives).
  • Excellent problem-solving and thinking skills with attention to detail.
About the job:
The Trust and Safety team has the responsibility of protecting Google's users by ensuring their online safety by fighting abuse and badness across Google products.

In this role, you will develop and manage cross-functional relationships with Operations, Engineering, Product and Legal teams in a effort to improve processes for identifying and resolving policy and quality issues on Search and Generative AI. You will be responsible to analyze market trends, set forward-looking strategy, and implement solutions to solve user safety and quality issues to ensure a quality user experience across Search and Generative AI products. You will understand the user and use operational and technical acumen to protect the users. You will work globally and cross-functionally to navigate testing online safety situations and manage abuse and fraud cases. You will work with sensitive content or situations and may be exposed to graphic, controversial or upsetting topics or content.At Google we work hard to earn our users' trust every day. Trust & Safety is Google's team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google's products, protecting our users, advertisers, and publishers across the globe in over 40 languages.
Responsibilities:
  • Perform on-call responsibilities on a rotating basis, including weekend coverage, and make policy decisions and implement fixes.
  • Ensure trust and reputation not only for Search and Generative AI, but also for Google as a brand and company by fighting abuse.
  • Analyze data on past escalations to drive process, product, and policy improvements, and manage policy escalations processes across Search, News, Google Assistant and Generative AI.
  • Analyze market trends, set forward-looking strategy, and implement solutions to solve user safety and quality issues, to ensure a quality user experience across Search and Generative AI products.
  • Develop and manage cross-functional relationships with Engineering, Product, Legal and Operations teams.

  • Escalations Analyst, Trust and Safety, Search, GenAI

    5 days ago

    Bengaluru, Karnataka, India Google Full time US$ 1,50,000 - US$ 2,00,000 per year

    Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Bengaluru, Karnataka, India; Hyderabad, Telangana, India.Minimum qualifications:Bachelor's degree or equivalent practical experience.7 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or a related...

  • Analyst, Trust and Safety

    2 weeks ago

    Bengaluru, Karnataka, India Google Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Minimum qualifications:Bachelor's degree or equivalent practical experience.4 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.Preferred qualifications:Master's degree.Experience with machine learning.Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or...

  • Senior Strategist, Trust and Safety, Search Discovery

    2 weeks ago

    Bengaluru, Karnataka, India Google Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Minimum qualifications:Bachelor's degree or equivalent practical experience.4 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related fields.Preferred qualifications:Master's degree.Experience with machine learning.Experience in SQL, building dashboards, data collection/transformation, visualization/dashboards, or in a...

  • Trust and Safety Analyst, Geo

    2 weeks ago

    Bengaluru, Karnataka, India Google Full time ₹ 15,00,000 - ₹ 20,00,000 per year

    Minimum qualifications:Bachelor's degree or equivalent practical experience.4 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or a related field.4 years of experience in data analysis including identifying trends, generating summary statistics, and drawing insights from quantitative and qualitative data.4 years of experience...

  • Trust and Safety Analyst, Geo

    3 days ago

    Bengaluru, Karnataka, India Google Full time ₹ 7,00,000 - ₹ 12,00,000 per year

    Minimum qualifications:Bachelor's degree or equivalent practical experience.4 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or a related field.4 years of experience in data analysis including identifying trends, generating summary statistics, and drawing insights from quantitative and qualitative data.4 years of experience...

  • Trust and Safety Enterprise Manager

    2 weeks ago

    Bengaluru, Karnataka, India beBeeCustomer Full time US$ 1,00,000 - US$ 1,50,000

    AWS Trust and Safety ProfessionalAs a highly skilled AWS Trust and Safety professional, you will be responsible for providing expert guidance, escalation support, and in-depth analysis to complex customers.Key Responsibilities:Engage with customers to identify opportunities for improvement and manage enterprise offerings.Utilize expertise to leverage...

  • Senior Strategist, Ads and Shopping Trust and Safety

    5 days ago

    Bengaluru, Karnataka, India Google Full time US$ 90,000 - US$ 1,20,000 per year

    Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Hyderabad, Telangana, India; Bengaluru, Karnataka, India.Minimum qualifications:Bachelor's degree or equivalent practical experience.4 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related...

  • Strategic GenAI Architect

    1 week ago

    Bengaluru, Karnataka, India beBeeDataScientist Full time US$ 1,80,000 - US$ 2,00,000

    Job OverviewAs a senior data scientist, you will play a key role in driving the development of scalable GenAI-powered systems.You'll be responsible for designing intelligent workflows that leverage large language models (LLMs), vector-based retrieval, and multi-agent orchestration frameworks.The successful candidate will have expertise in Python, deep...

  • Trust & Safety Operations Executive

    2 weeks ago

    Bengaluru, Karnataka, India Apna Full time ₹ 5,00,000 - ₹ 10,00,000 per year

    About CompanySince 2019, apna has connected over 60 million jobseekers with more than 250,000 enterprises and small businesses across India. Founded by Nirmit Parikh, a Stanford graduate and serial entrepreneur who recognized the challenges in entry-level hiring, apna has rapidly grown to become India's fastest unicorn in 2021—achieving this milestone in...

  • Policy Enforcement Manager, Trust and Safety, Workspace SmartReview

    5 days ago

    Bengaluru, Karnataka, India Google Full time US$ 90,000 - US$ 1,20,000 per year

    Note: By applying to this position you will have an opportunity to share your preferred working location from the following:Bengaluru, Karnataka, India; Hyderabad, Telangana, India.Minimum qualifications:Bachelor's degree or equivalent practical experience.4 years of experience in data analytics, Trust and Safety, policy, cybersecurity, or related...