Trust & Safety Operations Executive

4 days ago

Bengaluru, Karnataka, India Apna Full time ₹ 5,00,000 - ₹ 10,00,000 per year

About Company

Since 2019, apna has connected over 60 million jobseekers with more than 250,000 enterprises and small businesses across India. Founded by Nirmit Parikh, a Stanford graduate and serial entrepreneur who recognized the challenges in entry-level hiring, apna has rapidly grown to become India's fastest unicorn in 2021—achieving this milestone in just 21 months.

Backed by marquee global investors - Insight Partners, Tiger Global, Lightspeed India, Sequoia Capital, and GSV, we're revolutionizing livelihood creation across India.

Job Description:

As a Trust & Safety Operations Executive, your primary responsibility is to maintain a safe and secure environment for users and the organization. You will be responsible for monitoring and taking action on any activities that may pose risks, including fraud, harassment, hate speech, or other forms of misconduct. Your role involves a combination of monitoring, analysis, policy enforcement, and communication with users.

Requirements

Key Responsibilities:

  • Investigation: Conduct investigations into reported incidents or suspicious activities to determine the extent of violations and appropriate actions.
  • Policy Enforcement: Enforce platform policies and guidelines by taking appropriate actions, which may include content removal, warnings, temporary suspensions, or permanent bans.
  • Data Analysis: Analyze trends and patterns related to trust and safety  issues to improve the effectiveness of the Trust & Safety program.
  • User Communication: Communicate with users who have violated policies, explaining actions taken and providing guidance on compliance.
  • Collaboration: Collaborate with cross-functional teams, such as legal, customer support, verification team and product development, to address emerging safety concerns and improve policies.
  • Continuous Improvement: Suggest and implement improvements to policies, guidelines, and operational processes to enhance safety and trust on the platform.
  • Risk Assessment: Identify and assess potential risks to the platform and develop strategies to mitigate those risks.

Qualification:

  • Bachelor's degree in any discipline. 
  • Experience in trust and safety, content moderation, or a related field is a plus.
  • Strong analytical and problem-solving skills.
  • Good communication skills for interacting with users and internal teams.

Personal Traits:

  • Attention to detail and the ability to spot unusual patterns.
  • Empathy and understanding in dealing with users who may have violated policies.
  • Strong ethical principles and a commitment to promoting a safe and inclusive online environment.

This role is critical for maintaining the reputation and safety of the platform or community. Trust & Safety Operations Executives play a vital role in preserving trust among users and ensuring compliance with legal and ethical standards. The specific duties and requirements may vary depending on the organization and the platform's nature.

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