Credit Control Personnel

Company Description

The Indismart Group is a prominent enterprise focusing on Education and Hospitality sectors. Led by founder Dr Suborno Bose, our group businesses are leaders in delivering graduate education in Hospitality Management across 6 campus locations in India. Our colleges, IIHM and IAM, are nationally recognized for their excellence. Additionally, we operate hotels in Kolkata, New Delhi, and Goa, offering unique experiences in prime locations.

Job Description – Credit Control Personnel

Position Overview

The Credit Control Personnel is responsible for managing the company's credit policies, monitoring customer accounts, collecting outstanding debts, and minimizing financial risks. The role ensures that credit is granted to reliable customers while safeguarding company cash flow and profitability.

Role Description

This is a full-time on-site role for a Credit Control Personnel located in the Kolkata metropolitan area. The Credit Control Personnel will be responsible for managing credit control, credit management, debt collection, debtors, and finances on a day-to-day basis.

Key Responsibilities

• Credit Management
• Assess the creditworthiness of new and existing customers.
• Set and review credit limits in line with company policies.
• Ensure compliance with internal credit policies and procedures.
• Debt Collection
• Proactively follow up on overdue accounts via phone, email, and written communication.
• Negotiate repayment plans with customers where necessary.
• Escalate chronic defaulters to management for further action.
• Account Monitoring & Reporting
• Regularly review the Accounts Receivable ledger for overdue balances.
• Reconcile customer accounts and resolve discrepancies.
• Prepare weekly/monthly reports on debtor status, aging analysis, and collection performance.
• Customer Relations
• Build and maintain positive relationships with customers while ensuring timely payment.
• Handle billing or invoice disputes effectively in coordination with sales/accounts teams.
• Coordination & Compliance
• Liaise with the finance, sales, and operations teams to ensure smooth credit operations.
• Ensure compliance with statutory regulations and internal audit requirements.

Key Skills & Competencies

• Strong knowledge of credit control and accounts receivable processes.
• Good understanding of financial statements and credit risk.
• Proficiency in MS Excel, accounting software (e.g., Tally, SAP, Oracle, QuickBooks).
• Excellent communication, negotiation, and interpersonal skills.
• Analytical mindset with attention to detail.
• Ability to work under pressure and meet deadlines.

Qualifications & Experience

• Bachelor's degree in Commerce, Finance, Accounting, or related field.
• 2–5 years of experience in credit control, accounts receivable, or finance.
• Experience in corporate/SME lending, trade credit, or financial services is an added advantage.
• Credit Control and Credit Management skills
• Experience in Debt Collection and managing Debtors
• Knowledge of Finance principles
• Strong analytical and problem-solving skills
• Attention to detail and accuracy in work
• Excellent communication and organizational skills
• Experience in the hospitality or education sectors is a plus
• Bachelor's degree in Finance, Accounting, or related field

Key Performance Indicators (KPIs)

• Reduction in debtor days (DSO).
• Percentage of overdue accounts collected.
• Accuracy of credit assessments and reports.
• Minimal bad debts written off.
• Timeliness of collection reporting.