Microsoft 365 Support Specialist

1 day ago

Goa, India Juana Technologies Full time ₹ 4,20,000 - ₹ 6,30,000 per year

Role Overview

We are seeking a dedicated Microsoft 365 Support Specialist to manage, support, and administer Microsoft 365 tenants primarily for schools and educational institutions. The role requires hands-on expertise in M365 administration, multi-tenant support, user provisioning, licensing, compliance configurations, and basic training support for educators and students.

This role plays a critical part in our B2B2C deployment model, enabling seamless technology experiences for our partner schools through proactive service and operational excellence.

Key Responsibilities

  • Tenant Administration:
  • Manage multiple Microsoft 365 education tenants (including A1, A3, A5 licensing)
  • Configure domains, Exchange Online, Teams, OneDrive, SharePoint, Intune for Education
  • Implement role-based access, compliance, and security settings as per Microsoft Education guidelines
  • Troubleshoot and resolve user, group, and service issues across all tenants
  • Licensing & Provisioning:
  • Assign and monitor Microsoft 365 licenses (incl. faculty/staff/student distinction)
  • Assist in onboarding/offboarding institutions and users via Azure AD and Microsoft Admin Centers
  • Support schools in annual licensing renewal, audits, and entitlements (OVS-ES agreements)
  • Support & Escalation Management:
  • Handle daily support tickets via CRM or ticketing platform (L1 & L2)
  • Coordinate escalations to Microsoft Partner Support for critical outages or tenant-level disruptions
  • Assist in recovery, data backup, and archiving for school users
  • Training & Enablement:
  • Provide basic walkthroughs or documentation for school IT staff and educators
  • Collaborate with the Teacher Training team for MCE Certification enablement
  • Support M365 integration with LMS
  • Security & Compliance:
  • Configure MFA, Conditional Access, Defender for O365 policies for schools
  • Run regular reviews of secure score, user audit logs, and activity alerts

Required Qualifications & Skills

  • Education:
  • Bachelor's degree in Computer Science, Information Technology, or related field (Required)
  • Microsoft 365 Certified: Modern Desktop Administrator Associate / Teams Administrator Associate (Preferred)
  • Experience:
  • Minimum 2–6 years of experience in managing M365 tenants, preferably in an MSP/Partner or multi-school support environment
  • Hands-on experience with Microsoft 365 Admin Centers, Azure AD, Teams, Exchange, and SharePoint Online
  • Experience in education sector deployments is strongly preferred
  • Technical Proficiency:
  • PowerShell scripting for M365 tasks (user provisioning, license assignment, reporting)
  • Familiar with Education-specific features like School Data Sync, Intune for Education
  • Understanding of hybrid Active Directory environments is a plus
  • Soft Skills:
  • Strong communication in English and Hindi (verbal and written)
  • Empathetic with educators and non-technical users
  • Detail-oriented, documentation-focused, and proactive in problem-solving

Preferred Additions

  • Experience supporting government school deployments or CBSE/AICTE aligned ICT initiatives
  • Knowledge of LMS platforms and integrating M365 accounts
  • Exposure to Adobe Express, Minecraft Education Edition, or other EdTech tools

Job Types: Full-time, Permanent

Pay: ₹11, ₹35,000.00 per month

Benefits:

  • Leave encashment
  • Provident Fund

Ability to commute/relocate:

  • Goa, Goa: Reliably commute or planning to relocate before starting work (Required)

Language:

  • English (Required)

License/Certification:

  • Certification from Microsoft (Required)
  • MCSE or MCSD or Microsoft 365 Admin Certification (Required)

Willingness to travel:

  • 25% (Required)

Work Location: In person

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