Service Trainer Head

1. Team Leadership & People Management

• Lead and manage the Service Training team, comprising
  5 Head Office Operations team members
  and
  6 Field Trainers
  .
• Ensure timely upscaling of field trainers and timely knowledge updates for all team members.
• Supervise the content development team to ensure high-quality training materials, videos, and collateral are produced.
• Create, Manage & Execute Training calendar as per the field requirement & Organisational requirements.
• Oversee training and upskilling of the Inside Sales team (in-house call centre-based sales staff).

2. Training Program Design & Deliver

• yDesign and develop training programs aligned with organisational needs and evolving business priorities
• .Create training materials, collaterals, infographics, and course content as needed
• .Deliver high-quality training content and program structures within tight timelines
• .Engage with the field service team to identify skill gaps and design focused training initiatives to bridge these gaps effectively
• .Maintain accurate records and secure backups for all training processes and participant data

**.

1. Cross-Functional Collaborati**

2. onCollaborate closely with the Technical team for new vehicle launches, technical updates, campaign processes, training manual updates, and new part development

3. s.Work in coordination with the Service Operations team to plan training requirements, support campaign rollouts, and address manpower addition and attritio
4. n.Collaborate with Process Development (Salesforce) teams for new or updated processes and translate these into training module

**s.

1. Infrastructure & Resource Managem**

2. entOrganise and manage inventory and tools at all Regional Training Centres (RTCs) to ensure smooth training operatio

3. ns.Recognise the need for new training centres based on field requirements and oversee their setup and implementati
4. on.Conduct periodic audits of Regional Training Centres to ensure compliance with standards and readiness for traini

ng.5. Knowledge Management & Communicat

• ionAdminister and maintain the Learning Management System (LMS), ensuring that training modules remain up-to-date and accessib
• le.Participate in regular management review meetings to report on training progress, effectiveness, and future pla

**ns.

Additional Responsibili**

• tiesOversee training and upskilling of the Inside Sales team (in-house call centre-based sales sta
• ff).Collaborate with the Sales Planning & Operations team for new sales updates and offers, and cascade this information to field sales trainers, ASMs, RSMs, and Brand Champi
• ons.Create quick communications and collaterals for timely updates on sales offers and sche
• mes.Ensure accurate and prompt knowledge transfer of sales policies and changes to trainers, enabling clear communication to the entire field sales t

**eam.

Skills & Certific**

ationsEducational Qualific

a
tion: Graduate Degree in Mechanical / Automobile / Electronics / Electrical Engin

eeringCore S

• kills:Team Management: Expert-level proficiency in leading, mentoring, and coordinating cross-functional teams across re
• gions.Documentation & Office T
  ools: Expert
  -level proficiency in Microsoft Office Suite and Google Workspace for professional documentation, reporting, and ana
• lysis.Training Operat
  ions: Expert-
  level proficiency in managing end-to-end training logistics, scheduling, and delivery across diverse geogra
• phies.Training Deliv
  ery : Expert
  -Level proficiency in conducting tra
• iningsContent Develop
  ment: Interm
  ediate proficiency in designing training modules, visual aids, and assessments tailored to operational require
• ments.Vehicle Diagnostics & Troubleshoo
  ting: Interm
  ediate proficiency Hands-on experience in fault identification and resolution across multi-model plat
• forms.Electric Vehicle (EV) Knowl
  edge: Interm
  ediate proficiency Solid foundational understanding of EV components and systems with practical exp
• osure.Inventory Management: Working knowledge of inventory tracking, requisition planning, and asset co

ntrol.