Guest Service Associate

2 weeks ago

Karjat, Maharashtra, India Vibescapes - Nature Retreats Full time

The Guest Service Associate – F&B Service is responsible for delivering excellent guest experiences by providing prompt, courteous, and efficient food and beverage service. This role ensures a clean and welcoming environment and supports daily operations in restaurants, banquets, or in-room dining.

Responsibilities

  • Greet and welcome guests in a friendly and professional manner.
  • Present menus, take food and beverage orders accurately, and relay them to the kitchen/bar.
  • Serve food and beverages promptly while following service standards.
  • Set up and clear tables efficiently.
  • Maintain cleanliness and hygiene of the dining area, equipment, and service stations.
  • Ensure guest satisfaction by responding to requests and resolving any service issues promptly.
  • Assist in setting up buffets, banquets, and room service as needed.
  • Follow all safety and hygiene protocols as per company and regulatory standards.
  • Coordinate with kitchen and other departments to ensure smooth service.
  • Upsell food and beverage items wherever appropriate.

Qualifications

  • Minimum High School / Diploma in Hotel Management or related field.
  • Good communication skills in English (other regional languages are a plus).
  • Basic knowledge of F&B service techniques and customer service.
  • Ability to work in a team and under pressure in a fast-paced environment.
  • Pleasant personality and positive attitude.
  • Flexibility to work in shifts, weekends, and holidays.

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