r - Program Management

1 week ago


Mysore, Karnataka, India Operations EMS Full time ₹ 20,00,000 - ₹ 25,00,000 per year

A Customer Account Program Manager in an Electronic Manufacturing Services (EMS) company has a pivotal role in building and maintaining strong relationships with clients while ensuring that their needs are met efficiently. The key roles and responsibilities of a Customer Account Manager in an EMS company include:

1. Client Relationship Management: Develop and nurture strong relationships with key clients, serving as the primary point of contact. Understand their business needs, goals, and challenges.

2. Account Strategy: Develop and execute account strategies that align with the client's objectives and the company's goals. Identify opportunities for growth and upselling services.

3. Project Management: Oversee the successful execution of projects from initiation to completion, ensuring they are delivered on time, within scope, and within budget.

4. Communication: Maintain open and effective communication channels with clients, keeping them informed of project progress, potential issues, and solutions.

5. Customer Satisfaction: Ensure a high level of customer satisfaction by meeting or exceeding client expectations. Address and resolve client concerns or issues promptly.

6. Technical Understanding: Develop a deep understanding of the EMS company's capabilities, technologies, and solutions to effectively communicate and align them with the client's needs.

7. Contract Management: Manage contract negotiations, renewals, and amendments. Ensure that contractual agreements are adhered to and that the client receives the agreed-upon services.

8. Forecasting and Planning: Collaborate with clients to forecast their future needs and requirements. Use this information to plan and allocate resources within the EMS company.

9. Cross-functional Coordination: Work closely with various internal teams, including engineering, manufacturing, quality assurance, and logistics, to ensure seamless service delivery.

10. Quality Assurance: Ensure that all products and services delivered to the client meet the highest quality standards. Address quality issues promptly and implement corrective actions.

11. Cost Management: Manage the financial aspects of the client accounts, including pricing, invoicing, and cost control, to maintain profitability.

12. Problem Solving: Proactively identify challenges and obstacles in project execution and find creative solutions to address them.

13. Reporting and Analytics: Provide regular reports and analytics to clients, showcasing the value and performance of the EMS company's services.

Customer Account Manager in the company not only to ensure the satisfaction of existing clients but also contributes to business growth by identifying opportunities to expand services and build long-lasting partnerships.



Requirements
  • Bachelor's /Master's degree in Business, Engineering, or a related field.
  • 14–18 years of experience in Program or Project Management within the EMS or electronics manufacturing industry.
  • Proven ability to lead cross-functional teams and manage complex customer accounts.
  • Strong understanding of supply chain, sourcing, quality, and manufacturing processes.
  • Experience with ECR/ECO, costing, and inventory management.
  • Excellent communication, stakeholder management, and problem-solving skills.
  • Ability to drive business results while ensuring customer satisfaction.




  • Mysore, Karnataka, India Cyient Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Position: Sr Manager Program ManagementExperience: yearsIndustry: Electronics Manufacturing Services (EMS)Work Location: MysoreJob Summary:The Sr. Manager Program Management will be responsible for leading key customer accounts, ensuring operational efficiency, and driving total customer satisfaction in the Electronics Manufacturing Services (EMS) domain....


  • Mysore, Karnataka, India Kidvento Education and Research Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Company: Kidvento Education and ResearchPosition: Program Success ManagerLocation: HyderabadExperience: 1+ YearRoles and Responsibilities:As a Program Success Manager, you will build and maintain strong relationships with our customer base by providing excellent onboarding, training, and ongoing support to ensure customer satisfaction and retention.Offer...

  • r - IT

    1 week ago


    Mysore, Karnataka, India Vibonum Technologies Pvt Ltd Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Responsibilities:Drafting of IT SOPs and Protocols.Performing regular backup and periodic restoration of data.Creation of User ID and projects in analytical softwares.Handling of applications like abSolutions, Empower Chromeleon and other standalone software of quality department and FBD, Coating machines, SCADA/HMI.SAP B1 and SAPA HANA IT Admin support...

  • Manufacturing Manager

    7 hours ago


    Mysore, Karnataka, India Unilever Full time ₹ 6,00,000 - ₹ 18,00,000 per year

    Job Title:Manufacturing ManagerFunction:Supply ChainLocation:Mysore Beverages FactoryReq ID:R Main Job PurposeManufacturing Manager has overall responsibility for a unit within a factory. The MM leads all deliverables of the unit on SHE, Quality, Cost, Service & ER end to end and is a key member of the factory leadership team reporting to the factory...

  • Analog Test Manager

    4 weeks ago


    Mysore, Karnataka, India Ixana Full time

    Lead Validation for Breakthrough Wireless Chips | Build & Scale Ixana's Validation Team About IxanaIxana, a Purdue University spinoff, is pioneering Wi-R – wireless communication that's 100x more energy-efficient than Bluetooth or Wi-Fi. Our chips enable secure, real-time AI-powered experiences for wearables, smartglasses, and defense systems. Backed by 60...


  • Mysore, Karnataka, India Cyient Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Position Title: Mechanical Process Engineering ManagerLocation: MysoreJob Type: Full-Time On siteReports To: GM OperationsPosition Summary:The Mechanical Process Engineering Manager oversees the design, implementation, and optimization of mechanical and process engineering systems within our manufacturing operations. This role leads a team of engineers to...


  • Mysore, Karnataka, India VIGYANLABS Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    The RoleAI Engineering ManagerWe are seeking an experienced and visionary AI Engineering Manager to lead our team of talented engineers. The ideal candidate will be a technical leader and a collaborative manager, responsible for guiding our team to build innovative and high-performance AI solutions. You'll play a crucial role in shaping our technical...


  • Mysore, Karnataka, India Vigyanlabs Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    The Role : AI Engineering Manager We are seeking an experienced and visionary AI Engineering Manager to lead our team of talented engineers. The ideal candidate will be a technical leader and a collaborative manager, responsible for guiding our team to build innovative and high-performance AI solutions. You'll play a crucial role in shaping our...


  • Mysore, Karnataka, India BrightEdge Full time

    Do you enjoy working with the latest web technologies? Are you passionate about a career in Project Management? If so, we need to talkAs the industry pioneer behind Content Performance Marketing, BrightEdge thoroughly redefined the concept of search engine optimization (SEO) by developing an award-winning platform that precisely measures and optimizes...


  • Mysore, Karnataka, India capillary technologies Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    AsiaMysore, BengaluruJob DescriptionAs Product Configuration Manager will Engage with strategic projects to ensure Configuration Management and deliver required functionality within project timellines. Client facing role that involves relationship management, brand management and escalation handling skills.Job responsibilities include but are not limited...