Associate Manager
5 days ago
Role & responsibilities
Delivering superior client experience in the lobby by rendering exemplary levels of customer service thereby, availing Gold Loans simple and hassle free for the Customer.
Preferred candidate profile
- Ensuring high responsiveness to customers problems. Act in their best interest by providing timely and qualitative resolution to their issues.
- No revenue leakages while processing Gold Loans
- Maintenance of relevant registers / Vouchers
- Minimising Operational errors / Prevention of frauds
- Ensure there are no Interest outstanding at Branch for greater than 30 days
- Ensure NIL Renewals pending / outstanding at Branch for greater than 30 days.
- Systematic calling of all NTB customers on Gold Loan and
- Generate referrals for GL (with at least 8 conversions per month)
- Generate 5 referrals a month for Other Bank products.
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