Store Manager

2 weeks ago

Surat, Gujarat, India Shagun Creation (Kiskara) Full time ₹ 3,00,000 - ₹ 4,00,000 per year

Company Name: Shagun Creation Address: 3/2491, Salabatpura Main Road, Surat Office

Timing: 10:30 AM to 9:30 PM

About Us: Shagun Creation is one of Surat's premium ethnic wear and bridalwear destinations, specializing in traditional, festive, and bridal collections. With a mission to deliver elegant designs and a delightful shopping experience, Shagun Creation is expanding its offline and online presence rapidly and building a strong, professional team to drive its vision forward.

Position Summary
: The Store Manager will be responsible for overseeing the overall operations of the retail store — including sales performance, staff management, customer service excellence, store merchandising, inventory control, and ensuring that Shagun Creation's brand standards are maintained to deliver an exceptional shopping experience.

Key Responsibilities
: Sales Management
• Achieve monthly and quarterly sales targets (offline + loyalty customers).


• Monitor daily sales performance and suggest immediate corrective actions if needed.


• Train staff on cross-selling, upselling, and delivering premium customer experiences. Customer Experience


• Implement greeting SOPs and ensure every customer feels welcomed and guided properly.


• Handle customer complaints, billing escalations, or refund queries professionally.


• Monitor WhatsApp/Instagram leads if applicable and convert inquiries into store visits. Team Management


• Daily staff briefing before store opening (targets, focus points).


• Roster planning (shift timings, weekly offs, leaves).


• Conduct weekly performance reviews and monthly feedback meetings.


• Train new joiners on store SOPs, soft skills, grooming, and sales scripts. Store Operations


• Ensure store ambiance is clean, organized, and visually appealing.


• Oversee trial room operations and maintenance.


• Monitor POS system usage, daily closing of sales reports, and cash/card reconciliations.


• Maintain daily footfall and billing data reporting to management. Inventory Management


• Check daily stock inward and outward entries.


• Manage stock replenishment of fast-moving items.


• Coordinate monthly physical stock audits.


• Raise alerts for dead stock or fast-selling item shortages. Marketing Support


• Coordinate in-store festive promotions, influencer visits, and loyalty programs.


• Implement visual merchandising guidelines and monthly display themes. Required Skills and Qualities:


• Strong leadership and people management skills.


• Customer-centric attitude with a problem-solving approach.


• High level of energy, motivation, and ownership.


• Excellent communication skills (Hindi, Gujarati, Basic English).


• Good understanding of sales metrics (conversion rate, average bill value).


• Familiarity with POS systems and basic Excel reporting.


• Experience in a bridal wear store is essential for this position.

➵
Qualifications & Experience:

• Bachelor's Degree (preferred in Business Administration, Retail Management, or similar).
• 3–5 years' experience as an Assistant Manager/Manager in retail (apparel, ethnic wear preferred).
• Prior experience managing a team of 6–12 sales executives.

Location :- Surat

Salary Range: ₹30,000 to ₹40,000 per month (fixed) + Sales Incentives (based on performance)

Contact:

Email:-

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