Digital Adoption Specialist

6 days ago

Bhubaneshwar, Odisha, India Logile, Inc. Full time ₹ 5,00,000 - ₹ 15,00,000 per year

About Us:
At Logile, Customer Experience is our differentiator—and the Logile-Learning team is central to that mission. As part of Customer Experience (CX), we deliver clear, actionable software documentation and training that supports ongoing learning for internal teams and retail partners.

We help retailers turn strategy into execution with tools and guidance that drive daily operational excellence across labor, inventory, and store planning.

Job Summary:
We're looking for a technically savvy and user-experience-driven Digital Adoption Specialist to join our Learning & Development team. This role focuses on building and optimizing in-app guidance using tools like WalkMe to support scalable onboarding, reduce classroom training, and enhance self-service across Logile's retail solutions.

Why Join Us

At Logile, you'll be part of a fast-growing team redefining retail learning through innovation, AI, and customer-centric design. We offer a collaborative environment, growth opportunities, and the chance to make a measurable impact on global retail operations.

Key Responsibilities:

  • Design, build, and maintain in-app guidance experiences using WalkMe and other digital adoption tools.
  • Create onboarding flows, tooltips, and walkthroughs for high-usage features across mobile and desktop platforms.
  • Ensure WalkMe is properly configured and active on all new customer accounts.
  • Test and troubleshoot WalkMe builds across customer environments and user roles.
  • Collaborate with Product, QA, and Customer Experience teams to support new feature rollouts and ensure alignment with branding and segmentation.
  • Support mobile onboarding and real-time learning experiences for software users
  • Integrate FAQs, real-life examples, and education into point-of-need learning.
  • Contribute to reducing classroom training hours and increasing product adoption.
  • Continuously improve builds based on feedback, analytics, and evolving product UI/UX.
  • Contribute to measurable improvements in onboarding engagement, product adoption, and customer satisfaction.

Job Requirements:

  • 2+ years of experience in digital adoption, UX design, or instructional technology.
  • Hands-on experience with WalkMe or similar digital adoption platforms.
  • Basic understanding of UI/UX principles, HTML, CSS, and jQuery.
  • Strong analytical and troubleshooting skills.
  • Experience collaborating with cross-functional teams (Product, QA, CX).
  • Ability to manage multiple projects and prioritize effectively.
  • Ability to work in-office in Bhubaneswar, India.
  • Flexibility to work US business hours and collaborate across global teams.

Qualifications

  • Bachelor's degree in Instructional Design, Computer Science, UX Design, or related field.
  • Certification in WalkMe or digital adoption platforms is a plus.
  • Familiarity with AI tools (e.g., Copilot) is a bonus.

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