Deal Operations Analyst

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Shift timings 8:00 pm to 5:00 am IST Required in Office

Aligned to the Service Provider Sales team within the India Development Center IDC the Sales Operations Specialist will support the quote generation to Orders booking process forecasting practices advisement of the sales force in sales transactions and partner support Responsibilities will include the following

Responsibilities

• Review and approve quotes and Order forms submitted by the Services Executive Account Executive on the Dashboard from the EMEA AMS APAC and partners through the Partner Portal
• Create quote forms and Order forms with accuracy and aligned with SN policies
• Ensure all orders are approved within pricing and discount policies
• Perform pipeline reviews and establish best practices and methodologies for forecast accuracy
• Adhere to sales pricing policies and approval process
• Interface to Deal Desk Finance and Legal as needed i e revenue recognition
• Suggest creative pricing and payment solutions balancing customer need and pricing policies
• Interface with Order Management to ensure the accuracy of booked sales opportunities in the ServiceNow sales automation tool
• Support sales organization's requirement for Customer licensing compliance
• Act as the first line support for Alliances and Channels sales team and Alliances and Channels partners in areas of training onboarding and ongoing collaboration
• Work in partnership with Alliances and Channels sales team on partner calls to ensure pricing policies and deal strategy are clearly understood

Qualifications

• Bachelors Degree
• 3 to 5 years of proven experience in Sales Operations in a software sales organization
• Organized with excellent attention to detail and the ability to work in a fastpaced environment
• Proficient in PPT Word and Excel
• Experience with CRM and CPQ systems

Ideal Candidate Qualities

• Has been in a role supporting Partners Sales Reps and Sales Territories
• Demonstrates a growth mindset with a proactive, hands-on approach, strong attention to detail, and a commitment to continuous learning and adaptability
• Strong listening analytic and organizational skills
• Team Player with a positive attitude ready to work in a fast paced environment
• Excellent analytical and problem solving skills with ability to drive conflict resolution
• Ability to work in a dynamic fast paced environment managing multiple priorities
• Experience with the subscription model Software as a Service is a plus
• Excellent interpersonal written and verbal communication
• Proven ability to perform effectively under pressure and meet tight deadlines and balance competing priorities
• Results Driven

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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