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Global Content Project Manager

2 weeks ago

Bengaluru, Karnataka, India Gallagher Full time US$ 80,000 - US$ 1,20,000 per year

Introduction
We believe that every candidate brings something special to the table, including you So, even if you feel that you're close but not an exact match, we encourage you to apply. We'd be thrilled to receive applications from exceptional individuals like yourself.

Gallagher, a global industry leader in insurance, risk management, and consulting services, boasts a team of over 50,000 professionals worldwide. Our culture, known as "The Gallagher Way," is driven by shared values and a passion for excellence. At the heart of our global operations, the Gallagher Center of Excellence (GCoE) in India, founded in 2006, upholds the values of quality, innovation, and teamwork. With 10,000+ professionals across five India locations, GCoE is where knowledge-driven individuals make a significant impact and build rewarding, long-term careers.

Overview
The Global Content Project Manager is an integral role that works directly within the Global Content team to support, manage and release content created by the Global Content Team.

The Global Content Project Manager is responsible for ensuring assigned content projects are completed within established Average Turnaround Times (ATT) with deadlines clearly and consistently set and communicated. The position plays a critical role in ensuring assigned Global Content projects are correctly set up and managed through our project management software system (Workfront) and appropriately assigned and scheduled with Global Content resources to maintain even workflows and on-time project delivery.

To be successful in this role, the candidate must have strong organizational and time management skills to facilitate a structured environment to support the writing team in delivering world-class work. The candidate must also be able to establish and build strong relationships across internal teams and divisions. Having an interest in content, risk and insurance; being creative and detail-oriented; process-minded yet flexible; and able to speak up and communicate needs to ensure adherence to project timelines will be critical. An ability to work in a fast-paced environment and handle multiple projects simultaneously is also required.

Responsibilities
How you'll make an impact

  • Facilitates the scheduling of meetings, applies our ATTs to incoming requests, ensures our team's adherence to deadlines, and adheres to the Global Content team's project release process.
  • Ensures the Global Content writing team has all they need to do great work, such as a complete content brief, supporting material and research and clear deadlines during the project discovery phase.
  • Manages the full internal flow of assigned projects to ensure flawless execution and timely delivery of projects to Senior Manager, Global Content Operations and internal stakeholders to meet business deadlines.
  • Communicates proactively with Global Content Writing team and internal stakeholders, advising of progress and timings, throughout the project lifespan.
  • Keeps Senior Manager, Global Content Operations apprised of project statuses as requested and connects on needs or issues in a timely manner.
  • Ensures accurate reporting of project status and project time in workflow management tool, providing ad hoc reports when requested by Senior Manager, Global Content Operations.
  • Anticipates and helps avoid delays in client feedback by utilizing effective reminder tactics as well as proactively escalating and addressing issues where timelines are in jeopardy or other information is needed in order for the Global Content Writing team to proceed as scheduled.
  • Ensures quality control by communicating closely with Global Content Writing team members to allow enough time and resources for projects to route through our editing and proofreading process.
  • A team player who works collaboratively and respectfully with the Global Content Writing team and its stakeholders.
  • Continuously self-educating on best practices, industry trends and techniques and proactively uses the Global Content team as a knowledge resource through questions and constructive feedback.

Qualifications
About you

  • Bachelor's degree in marketing, Business Administration, or related field.
  • Minimum 3 years relevant project management experience in a marketing or agency setting working with a creative team.
  • Strong technical skills across Microsoft Office Suite, especially Microsoft Excel
  • Strong experience with Workfront or other project management software/applications
  • Proven record of successful multi-project management
  • Experience creating and managing detailed work plans based on defined scope and objectives
  • Strong communication skills
  • Excellent time management & organizational skills
  • Experience working with content teams in the financial, insurance, risk or benefits consulting space.
  • Strong technical skills across Microsoft Office Suite and project management software, preferably Workfront.
  • Experience crafting and handling detailed work plans based on outlined scope and objectives.
  • Professional and conversational fluency in English is a must.
  • Self-motivated and proactive, you have a risk averse, forward-thinking mindset and take initiative.
  • Possesses strong communication skills and demonstrates the ability to interact effectively across all levels of our internal or client teams.
  • Elevated attention to detail with an ability to manage and prioritize a large number of deliverables at one time.
  • Possesses a flexible approach to change; works effectively in a variety of situations; constantly seeks improvements.

Additional Information
We value inclusion and diversity
Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.