L2 (SD-WAN Operations & Maintenance)
8 hours ago
Work Mode: On-site, 6-day week (Mon–Sat, 9:30 AM–5:30 PM), O&M shifts as required
Key Responsibilities
- Configure and fine-tune SD-WAN policies, AppQoS, encryption methods, NGFW rules, and security features (antivirus, antimalware, IPS/IDS).
- Troubleshoot GRE/IPSec tunnel issues and coordinate with cloud service providers and telecom partners.
- Ensure logs are pushed to the SIEM platform and close incidents raised by the CSOC team.
- Add/remove network switches in monitoring tools; perform periodic patching, hardening, and version upgrades.
- Work with the Bank's network/security teams to resolve application access issues and maintain resource utilization.
- Prepare RCAs, periodic reports, and address audit observations on time.
- Lead preventive health checks, performance tuning, and continual improvements of the SD-WAN solution.
- Assist and mentor L1 engineers; review their daily/weekly/monthly reports before submission.
- Coordinate with OEM Professional Services for escalations and long-pending issues.
- Hardening of SDWAN devices, patching.
- Coordination with OEM PS team for resolving issues & coordinating with OEM as escalation follow-up for long pending calls.
Qualifications & Experience
- Education: Full-time graduate degree (B.E./B.Tech/MCA preferred in CS, Electronics, or IT).
- Experience: Minimum 5 years post-qualification in Routing/Switching/SD-WAN; at least 3 years hands-on in PSU/BFSI/listed companies.
- Certifications: At least one professional SD-WAN certification; Versa SD-WAN certification preferred.
Skills & Attributes
- Strong troubleshooting and coordination skills across multiple teams and vendors.
- Good communication in English and Hindi.
Other Requirements
- Background Verification (education & employment), and Police Verification Certificate (to be submitted within 3 months of joining).
- Must be willing to provide telephonic/on-call support during emergencies.
Job Types: Full-time, Permanent
Pay: ₹400, ₹500,000.00 per year
Work Location: In person
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