L2 (SD-WAN Operations & Maintenance)

5 days ago

Chennai, Tamil Nadu, India Kiara Global Services Full time ₹ 4,00,000 - ₹ 5,00,000 per year

Work Mode: On-site, 6-day week (Mon–Sat, 9:30 AM–5:30 PM), O&M shifts as required

Key Responsibilities

  • Configure and fine-tune SD-WAN policies, AppQoS, encryption methods, NGFW rules, and security features (antivirus, antimalware, IPS/IDS).
  • Troubleshoot GRE/IPSec tunnel issues and coordinate with cloud service providers and telecom partners.
  • Ensure logs are pushed to the SIEM platform and close incidents raised by the CSOC team.
  • Add/remove network switches in monitoring tools; perform periodic patching, hardening, and version upgrades.
  • Work with the Bank's network/security teams to resolve application access issues and maintain resource utilization.
  • Prepare RCAs, periodic reports, and address audit observations on time.
  • Lead preventive health checks, performance tuning, and continual improvements of the SD-WAN solution.
  • Assist and mentor L1 engineers; review their daily/weekly/monthly reports before submission.
  • Coordinate with OEM Professional Services for escalations and long-pending issues.
  • Hardening of SDWAN devices, patching.
  • Coordination with OEM PS team for resolving issues & coordinating with OEM as escalation follow-up for long pending calls.

Qualifications & Experience

  • Education: Full-time graduate degree (B.E./B.Tech/MCA preferred in CS, Electronics, or IT).
  • Experience: Minimum 5 years post-qualification in Routing/Switching/SD-WAN; at least 3 years hands-on in PSU/BFSI/listed companies.
  • Certifications: At least one professional SD-WAN certification; Versa SD-WAN certification preferred.

Skills & Attributes

  • Strong troubleshooting and coordination skills across multiple teams and vendors.
  • Good communication in English and Hindi.

Other Requirements

  • Background Verification (education & employment), and Police Verification Certificate (to be submitted within 3 months of joining).
  • Must be willing to provide telephonic/on-call support during emergencies.

Job Types: Full-time, Permanent

Pay: ₹400, ₹500,000.00 per year

Work Location: In person

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