Product Quality Manager

Apple is where individual imaginations gather together, committing to the values that lead to great work. Every new product we build, service we create, or Apple Store experience we deliver is the result of us making each other's ideas stronger. That happens because every one of us shares a belief that we can make something wonderful and share it with the world, changing lives for the better. It's the diversity of our people and their thinking that inspires the innovation that runs through everything we do. When we bring everybody in, we can do the best work of our lives. Here, you'll do more than join something - you'll add something. Apple seeks an individual with the skills to own and manage the superior iPhone quality in the market. You will have overall responsibility for developing and implementing the quality systems for the iPhone product. This role works closely with Apple cross-functional teams and contract manufacturers and will own and manage manufacturing quality. Strong interpersonal, communication, organisational and leadership skills are essential to succeed in this role.

Description

• Lead all in region quality related issues for iPhones made by Apple's manufacturing partners. This person will need to develop a close working relationship with our manufacturing partners. - Provide leadership and guidance to the manufacturing partners to ensure that Apple iPhones are manufactured in accordance with apple specifications and meet apple quality standards. - Use production, reliability and field data to monitor, control and improve product quality to increase yield and reduce the field return rate. - Help develop and execute product quality plans and systems, and manage quality bring up activities for new products at the manufacturing partners. - Manage the product quality at the sites, working with onsite engineering and production teams. - Perform audits to ensure compliance to Apple specification, quality standards and SOPs. - Work closely with manufacturing partners both in region and in other regions to understand quality related factory issues and issues related to material. - Aggregate and interpret data from multiple sources to drive decisions. - Implement systems and processes to quickly identify root cause, containment and corrective actions. - Ensure lessons learned from prior projects are used to improve the quality management process, and leads to improved product quality and reliability for next generation products. - Communicate quality updates to executives and the larger cross-functional teams

Minimum Qualifications

• 10 years technical experience (quality and/or engineering) supporting high volume consumer electronics, preferably in handheld phones
• Bachelors in Engineering (Electrical or Mechanical)
• Experience in product quality management and systems/or operations
• Good understanding of electronic assembly processes and testing methodologies
• Working knowledge of statistics, and in depth knowledge of quality methodologies such as design of experiments, statistical process control, sampling strategies, FMEA, GR&R
• Experience in failure analysis, data analysis and interpretation
• Understanding of Metrology, GD&T
• Understanding of Smart Quality tools such as Tableau, Analytics, ML
• Ability to travel domestically and internationally up to 40%

Preferred Qualifications

• Strong communication skills, with ability to understand and concisely communicate issues
• Ability to work and multi-task in a fast-paced, technically dynamic environment
• High energy and highly motivated, with the zeal to drive closure of issues across cultures
• Written and verbal fluency in English
  Apple is an equal opportunity employer that is committed to inclusion and diversity, and thus we treat all applicants fairly and equally. Apple is committed to working with and providing reasonable accommodation to applicants with physical and mental disabilities.

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