Physiotherapist Marketing
1 week ago
Job Title: Rehab TelecallerLocation: PRS Neurosciences and Mechatronics Research Institute Pvt Ltd, BengaluruDepartment: Neurorehabilitation Services / Patient EngagementJob Summary:
The Rehab Telecaller is responsible for managing patient communication related to neurorehabilitation services including physiotherapy, occupational therapy, speech therapy, cognitive therapy, and post-surgery follow-ups. The role involves scheduling appointments, coordinating with therapists, ensuring continuity of care, and maintaining patient engagement through courteous and proactive telecommunication.
Key Responsibilities:
- Handle inbound and outbound calls to:
- Book and confirm appointments for rehabilitation therapies.
- Follow up on missed sessions or ongoing rehab programs.
- Explain therapy packages, session frequencies, and treatment timelines.
- Educate callers on various rehabilitation services offered (e.g., stroke rehab, spinal injury recovery, Parkinson's care).
- Maintain accurate records of patient interactions in the hospital management system.
- Coordinate with therapists and department heads for slot availability and scheduling conflicts.
- Support patient adherence to treatment plans through timely reminders and motivational conversations.
- Collect and document patient feedback on therapy sessions.
- Address common queries related to therapy goals, duration, pricing, and post-treatment care.
- Promote rehab-related awareness campaigns, workshops, or patient education sessions.
Required Qualifications:
- Education: Minimum 12th Pass or Bachelor's Degree (preferred: background in healthcare, psychology, or social work).
- Experience: 1+ year in a medical call center or rehabilitation setting preferred.
- Languages: Proficient in English and Kannada (Hindi/Tamil/Telugu is a plus).
- Skills:
- Strong phone etiquette and listening skills.
- Empathy and understanding of neurological conditions.
- Familiarity with rehabilitation terms and scheduling software.
- Ability to multitask and manage patient flow efficiently.
Work Environment:
- Full-time, hospital-based position.
- May involve working in shifts, weekends, and on rotational basis.
- Collaborative interaction with rehabilitation team members (therapists, coordinators, doctors).
What You Gain:
- Be part of a mission to restore mobility and independence for people with neurological conditions.
- Exposure to multidisciplinary rehabilitation practices in a cutting-edge facility.
- Growth and training opportunities in neuro-healthcare communication and patient management.
Job Type: Full-time
Pay: From ₹18,000.00 per month
Benefits:
- Provident Fund
Language:
- Hindi (Preferred)
- English (Preferred)
Work Location: In person
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