L&D -Learning Experience manager / Training Manager - Gurugram

2 weeks ago

Greater Noida Gurugram Noida, India Taskus Full time US$ 9,00,000 - US$ 12,00,000 per year

Role & responsibilities

Are you passionate about designing impactful learning journeys that drive both individual and organizational growth? As a Learning Experience Manager, you will be the architect of innovative training programs that empower Team Leaders and Teammates to master their tasks and achieve personal development goals. Youll lead the end-to-end management of learning initiatives across campaigns, ensuring alignment with business objectives and fostering a culture of continuous improvement.

You will be responsible for overseeing the creation, delivery, and refinement of all campaign-specific training programs, working closely with cross-functional teams to meet evolving operational needs. Your leadership will directly influence the skill-building and career progression of our workforce, playing a critical role in the success of TaskUs.

Key Responsibilities

  • Lead the design, development, and implementation of comprehensive learning programs tailored to meet campaign-specific and enterprise-wide needs.
  • Manage the Training Department's initiatives across all sites, ensuring consistent and effective training delivery.
  • Develop and maintain detailed curricula, training materials, and evaluation tools for Team Leaders and Teammates at various stages of their careers.
  • Proactively identify learning needs across departments and campaigns by collaborating with operational leaders and stakeholders.
  • Drive campaign mastery and personal growth through innovative and engaging learning experiences.
  • Facilitate training sessions and workshops for leadership and team members, ensuring measurable improvements in performance.
  • Oversee the creation and upkeep of all training documentation, ensuring materials are current, relevant, and accessible.
  • Develop, communicate, and execute an annual training calendar with clear quarterly objectives aligned to business goals.
  • Introduce and implement new learning technologies, methods, and assessment tools to enhance the learning experience.
  • Collaborate closely with the Operations Director, Operations Manager, and US counterparts to synchronize training initiatives with organizational strategy.
  • Ensure all training activities comply with TaskUs standards and contribute positively to employee engagement and retention.

What We're Looking For

  • Bachelor's degree or equivalent in any discipline.
  • Minimum of 5 years of experience in a managerial or supervisory role, preferably in Learning Experience or a related field.
  • Proven ability to develop, deliver, and evaluate training programs that drive performance and engagement.
  • Excellent presentation, communication, and interpersonal skills with the ability to influence at all levels.
  • Strong project management skills with a demonstrated commitment to seeing initiatives through to successful completion.
  • Adaptability in tailoring training content and delivery methods to diverse audiences and learning styles.
  • Proficiency with Google Workspace and Microsoft Office Suite.

Self-motivated, highly organized, and able to work independently as well as collaboratively within a team.

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