Specialist Service Provisioning

The Service Provisioning Administrator plays a key role in ensuring the smooth activation, configuration, and maintenance of map data and services for internal teams and external customers. We need to processing all legal agreements, requests and change requests and to be very structured and accurate in our deliveries.  

In this position you will get to know the software services TomTom sells and provide access for those to our B2B customers. You will be part of the Technical Support team

This role is responsible for provisioning access to map platforms, APIs, datasets, and visualization tools — ensuring accurate delivery and high service quality in alignment with customer requirements and internal standards. 

You will work closely with data engineers, customer success managers, product teams, sales and legal teams to ensure that customers and partners receive timely and reliable access to the services they license with TomTom. 

This role suits a hands-on, motivated, self-starter with excellent interpersonal, organizational and influencing skills. 

• Process, validate, and execute provisioning requestsand customer agreements via various systems. Configure user access, data feeds, and service parameters in various internal systems 
• Service provisioning:  Make sure that upon receipt of a legal contract, the necessary administration steps are taken 
• Jira tickets are opened and assigned to the proper delivery group  
• Services that are delivered by the team are provisioned and documented properly
• Monitor service delivery progress and proactively resolve delays or discrepancies 
• Collaborate with technical and product teams to troubleshoot provisioning and access issues. 
• Maintain detailed service records, configurations, and customer provisioning data
• Maintain agood communication and collaboration with Sales, Legal, Product and other Delivery teams. Be the "translator" between different TomTom departments. 
• Reporting: monitor through SAP reports that the service provisioning and contract setup is done correctly and completely 
• Masterdata: create and manage SAP materials for service provisioning  
• Monitor team email, slack channel, Jira project to make sure new agreements are registered in Jira, questions are answered,, the proper groups have been notified and new requests are processedtimely. 
• Participate and work with ownership to different team projects 
• Identify opportunities to automate or improve provisioning workflows. 
• Ensure compliance with internal data governance, security, and service-level policies. 

• Education: Bachelor's degree in Information Technology, Computer Science, Geospatial Information Systems (GIS) or a related fieldor equivalent with 2-4 years of experience in a similar role in a medium/large size organization;  
• Strong analytical skills are necessary for success in this role; 
• Ability to communicate well with internal and external parties; 
• Ability to work in a structured way, service oriented, dynamic, flexible, pro-active, self- starter, and hands-on mentality; 
• Must be a strong team player who can learn fast, highly motivated, and able to work under pressure during peak periods;
• Enjoy fast-paced work environment. Used to be flexible and to change priorities in the short term,demonstrating adaptability, quick thinking, and strong multitasking skills. 
• Strong documentation and organizational skills; 
• Attention to detail and problem-solving attitude; 
• Advanced Excel skills are required; SharePoint, Teams and other Microsoft package knowledge is a must; 
• Experience with and knowledge of ERP software.  SAP, Sales Force experience preferred; 
• Basic knowledge of relational databases, Microsoft Azure SQL databases or similar;  
• Basic knowledge of Python or other programming language; 
• Basic project management skills;