Quoting Specialist

5 days ago

Pune, Maharashtra, India Westcon-Comstor Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Westcon-Comstor is a global leader in technology distribution. With a presence in over 70 countries, we collaborate with industry-leading vendors and resellers to drive innovation and deliver exceptional technology solutions across the globe.

As we expand our footprint in India, we're looking for a Quoting Specialist to be based in our office located in Pune.

The Quote Specialist is responsible for:

* Providing Quote Specialist support on all technologies and products to channel partners and internal resources.

* To support customers, the other internal departments regarding components of Westcon Group quote and sales enquiries.

* To ensure customer satisfaction through the timely provision of accurate information on quotes and resolution of customer concerns.

* Providing 'best price' quotations to our partners, using ERP, in-house quoting tools and deal registration processes.

Duties & Responsibilities:

* First point of contact via phone and email for all customer quote enquiries.

* Generate and provide customer quotations within agreed service level agreements with a focus on accuracy and with an attention to detail.

* To maintain exceptional customer service and consistently strive to exceed customer expectations.

* Educate clients on the best available solution, tools or collateral.

* To escalate customer or vendor concerns promptly

* Ensure up-sell opportunities are explored with customer quotations.

* To proactively follow up on customer enquiries

* Attend technical training on products across vendor portfolio and achieve certification requirements

* Other duties as requested by immediate manager.

Skills and Knowledge:

* Previous experience in a Pre-Sales role would be a distinct advantage

* Hardworking, self-motivated and has desire to move into Pre-Sales Consultant position

* Technical knowledge of data communications and networking with preferably a Diploma/Degree.

* Understands Margin and Uplift calculations and can apply accordingly

* Sense of urgency and willingness to use initiative.

* Strong interpersonal skills; ability to build strong relationships quickly and effectively both over the phone and face to face

* Excellent administrative skills with attention to detail, proactive follow-up and efficient time management

* General computer literacy

* SAP user skills would be a distinct advantage

* Ability to use Office programs such as MS Outlook, MS Excel, and MS Word

The Quote Specialist must interact regularly with many different groups of people and must therefore exhibit a high level of professionalism and interpersonal skills at all times. If you're ready to take on a pivotal role in a fast-growing business, apply today to make your mark at Westcon-Comstor

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