Senior Technical Product Manager

At Zendesk, we build AI-powered, customizable, and simple-to-use software that helps businesses connect with their customers in ways that feel personal and effortless. If you've ever messaged a brand for help and received a fast, friendly reply, there's a good chance Zendesk was behind it.

We believe great customer experiences start with great employee experiences. That's why we design tools that make complex problems feel simple and empower people to do their best work.

About the Role

We're growing our Custom Data Platform team in Pune and looking for a Senior Technical Product Manager who loves solving complex data challenges with clarity and empathy.

This team powers two of Zendesk's most important features: Custom Objects and Custom Fields, giving our customers the flexibility to model and manage their business data in their own way.

Your work will help shape how AI and automation use structured data at Zendesk enabling faster insights, smoother workflows, and more delightful experiences for millions of users.

What You'll Do:

• Shape the strategy and roadmap for Custom Objects and Custom Fields, aligning them with Zendesk's broader data and extensibility vision.
• Collaborate across teams such as engineering, design, product marketing, and customer success to deliver thoughtful, reliable, and scalable solutions.
• Listen deeply to customers and partners to uncover needs, simplify complexity, and find elegant solutions to tough data challenges.
• Champion adoption and growth by making our data products intuitive and easy to use.
• Use data and insights to guide decisions, measure success, and keep improving.
• Contribute to our API platform and catalog , expanding how customers connect and extend Zendesk.

What You Bring:

• 5+ years of product management experience in SaaS or enterprise software.
• Strong technical understanding of APIs, databases, data modeling, or platform extensibility.
• Curiosity for customer workflows and how structured data powers great experiences.
• Familiarity with event streams and large-scale systems that handle billions of transactions.
• Clear and open communication, with the ability to bring people along with your vision.
• A track record of delivering complex, high-impact features in collaboration with engineering.

Bonus:

• Experience with customer service, ITSM, or CRM platforms.
• Familiarity with low-code/no-code environments or developer ecosystems.
• Prior experience with Custom Objects, Custom Fields, or similar data-driven features.

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.