Senior Product Manager

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Product Manager - Technical-1Overview
Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

The Services Business represents over a third of Mastercard revenues and is a key differentiator for Mastercard. Services use our unique and proprietary data, technology, insights and expertise to deliver solutions that meet the needs of our customers. Services is critical for the sustained, long-term growth of Mastercard. Within the Services organization, this role sits within the Business & Markets Insights (BMI) organization. The Business & Market Insights vertical is focused on creating products and solutions that create value for customers through Analytics, Insights, Business Experimentation, and Payment Consulting & Innovation.

Under BMI, Operational Intelligence Program's Global Product Management team is seeking an accomplished technology-focused Product Manager to support the evolution of its products. This person will lead a team of product managers and oversee key activities including execution of the product strategy, management of the roadmap, shaping the product platform architecture and the creation of technical requirements.

This individual will partner closely with other members of the Global Product Management team to support the development of the product strategy and ensure product priorities are well-aligned with commercial objectives. This individual will also be the key collaborator with the Platform team to shape the long-term technical vision for the product and ensure efficient development execution.

Product Managers in Services at Mastercard

• Translate a deep understanding of our customers into products and solutions that drive significant customer value

• Balance the long-term direction of a product with today's needs and constraints by fully understanding the technical, competitive, and commercial contexts of our products

• Ensure the technical success of our products through close partnerships with Technology teams

• Drive globally-relevant solutions by understanding regional needs and tradeoffs, and building scalable products that serve an array of customer segments

• Set product direction with coordination, not in isolation—but taking into account how our products all work together to serve customer needs
Role

• Act as an expert, advocate, and champion for Payment Performance data products

• Coordinate across cross-functional teams for product sales, usage, and continuous product enhancement

• Work closely with senior leadership, product management teams, engineering teams, designers and operational teams to prioritize development efforts as they align against product strategy
Translate business priorities into clear, actionable technical requirements for the engineering team

• Partner with the Customer Experience team to design intuitive, highly relevant features that are of maximum value to clients

• Promote internal and external feature adoption

• Partner with internal teams to answer product questions and provide product support

All About You

• Bachelor's degree in business or relevant experience

• Agile product management experience in analytical, and operational data insights products. Highly experienced in conducting data analysis to support commercial activities of a product business

• Strong experience with analytical solutions designed for payments or a related financial services sectors preferred

• Well-versed in Excel, Python, Hadoop, Tableau, and related analytics tools and experience running analysis on large datasets

• Strategic mindset to solve complex and ambiguous problems

• Highly organized and able to deal with multiple and competing priorities

• Experience of developing and driving end to end execution of initiatives – particularly in a cross-functional environment, managing and prioritizing competing initiatives

• Strong communication & influencing skills to work with internal and external stakeholders, with ability to clearly articulate problem statements and opportunity areas

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

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