Lead I

4 days ago

Mumbai, Maharashtra, India UST Full time ₹ 6,00,000 - ₹ 18,00,000 per year

Role Description
Job Title:
Lead I – Technical Writer

Location:
Mumbai / Pune

Experience:
5+ Years

Role Overview
The
Technical Writer – Lead I,
will be responsible for creating, maintaining, and improving high-quality documentation that supports product development and delivery. This includes process, operational, and release documents for both local and cloud-based environments. The role involves close collaboration with product managers, developers, and QA teams to ensure accuracy, clarity, and consistency across all technical content.

Key Responsibilities

  • Plan, develop, and write operational, process, and release documentation for internal and external audiences.
  • Conduct interviews with technical subject matter experts (SMEs) to gather data and insights for documentation.
  • Use standardized templates to create process, procedure, and reference documents.
  • Produce documentation that adheres to company standards, including style, formatting, and QA guidelines.
  • Provide documentation support to designated tribes or product segments.
  • Create multi-format deliverables (e.g., online help, PDFs, wiki content) for both internal and customer-facing use.
  • Participate in agile ceremonies and QA reviews to support the product lifecycle and release management process.

Skills And Competencies
Technical Writing:

  • Identify and address specific audience personas to tailor content appropriately.
  • Use advanced authoring tools to develop user documentation and release notes.
  • Apply organization and navigation techniques to ensure usability and findability of content.
  • Adhere to all documentation governance, compliance, and security policies.

Execution

  • Collaborate with SMEs to draft complete and accurate release artifacts.
  • Follow structured documentation workflows for drafting, review, and final publication.
  • Execute writing and publishing tasks with minimal supervision.

Content And Publication Review

  • Draft and submit content for editorial and technical review.
  • Incorporate feedback through iterative review cycles.
  • Utilize advanced toolsets to prepare documentation for local or cloud-based publication.

Presentation And Publication

  • Draft, edit, and publish artifacts across multiple formats and platforms.
  • Use local and cloud-based authoring and publication systems (e.g., Confluence, MadCap Flare, Markdown).

Mandatory Skills And Qualifications

  • Bachelor's degree in Communications, Technical Writing, or a related discipline (or equivalent work experience).
  • Minimum 2 years of experience in writing, editing, and planning software documentation.
  • Exceptional written communication and grammar skills.
  • Strong understanding of technical documentation usability principles.
  • Ability to conform to proprietary writing style guides and maintain consistency across deliverables.
  • Experience with documentation tools such as JIRA, Confluence, Markdown, or similar platforms.
  • Cloud Certification is strongly preferred.

Preferred Attributes

  • Strong attention to detail and ability to manage multiple deliverables simultaneously.
  • Excellent collaboration and interpersonal skills to work effectively in cross-functional teams.
  • Familiarity with agile methodologies and software development processes.
  • Commitment to continuous improvement in documentation quality and standards.

Skills
Communication,Technical Writing,Editing

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