Telecalling Executive

3 days ago

Wardha Road Nagpur, India Iit Inspire Academy Of Science Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job Title: Telecalling Executive Department: Sales / Customer Service / Telemarketing

Reports To: Team Leader / Sales Manager

Job Summary the telecalling Executive is responsible for engaging with customers over the phone to promote company products, services, and solutions, while ensuring a positive customer experience. The role includes lead generation, sales conversion, and customer relationship management to achieve organizational objectives. The ideal candidate will demonstrate excellent communication, persuasion, and problem-solving skills to drive results and enhance customer satisfaction.

Key responsibilities1. Outbound and Inbound Communication

  • Make outbound calls to prospective and existing customers to promote products or services.
  • Handle inbound calls professionally and address customer inquiries or concerns promptly.
  • Maintain a courteous and engaging tone to create a positive brand impression.

2. Sales and Lead Generation

  • Present, promote, and explain company products or services effectively to potential customers.
  • Identify sales opportunities through proactive communication and convert leads into sales.
  • Upsell or cross-sell products/services based on customer needs and interests.
  • Generate, qualify, and manage leads efficiently for the sales team.

3. Customer Service

  • Provide accurate information and timely solutions to customer queries.
  • Handle complaints or concerns professionally, ensuring high levels of customer satisfaction.
  • Maintain a customer-centric approach in all interactions to foster loyalty and retention.

4. Follow-ups and Relationship Management

  • Conduct regular follow-ups with customers to maintain engagement and finalize sales.
  • Send updates, reminders, and promotional offers to prospective and existing clients.
  • Build long-term relationships by delivering consistent and personalized service.

5. Reporting and Record Management

  • Maintain detailed and accurate records of customer interactions, sales activities, and inquiries in the CRM system.
  • Prepare and submit daily, weekly, or monthly reports on performance and targets.
  • Ensure data confidentiality and compliance with company policies.

6. Team Collaboration

  • Collaborate with team members to share feedback, insights, and improvement ideas.
  • Support team initiatives to achieve collective performance goals.
  • Participate in training sessions to enhance communication, sales, and product knowledge.

Qualifications and SkillsEducational Requirements:

  • High School Diploma or equivalent (Bachelor's Degree preferred).

Technical Skills:

  • Basic computer literacy with familiarity in CRM software and telecalling tools.
  • Proficiency in MS Office applications (Word, Excel, PowerPoint).

Soft Skills:

  • Exceptional verbal communication and active listening abilities.
  • Strong negotiation and persuasive skills.
  • Positive attitude towards handling objections and rejections.
  • Customer-oriented mindset with strong problem-solving capabilities.
  • Time management and multitasking proficiency.

Experience:

  • Prior experience in telecalling, sales, or customer service is preferred.

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