Telecalling Executive

Job Title: Telecalling Executive Department: Sales / Customer Service / Telemarketing

Reports To: Team Leader / Sales Manager

Job Summary the telecalling Executive is responsible for engaging with customers over the phone to promote company products, services, and solutions, while ensuring a positive customer experience. The role includes lead generation, sales conversion, and customer relationship management to achieve organizational objectives. The ideal candidate will demonstrate excellent communication, persuasion, and problem-solving skills to drive results and enhance customer satisfaction.

Key responsibilities1. Outbound and Inbound Communication

• Make outbound calls to prospective and existing customers to promote products or services.
• Handle inbound calls professionally and address customer inquiries or concerns promptly.
• Maintain a courteous and engaging tone to create a positive brand impression.

2. Sales and Lead Generation

• Present, promote, and explain company products or services effectively to potential customers.
• Identify sales opportunities through proactive communication and convert leads into sales.
• Upsell or cross-sell products/services based on customer needs and interests.
• Generate, qualify, and manage leads efficiently for the sales team.

3. Customer Service

• Provide accurate information and timely solutions to customer queries.
• Handle complaints or concerns professionally, ensuring high levels of customer satisfaction.
• Maintain a customer-centric approach in all interactions to foster loyalty and retention.

4. Follow-ups and Relationship Management

• Conduct regular follow-ups with customers to maintain engagement and finalize sales.
• Send updates, reminders, and promotional offers to prospective and existing clients.
• Build long-term relationships by delivering consistent and personalized service.

5. Reporting and Record Management

• Maintain detailed and accurate records of customer interactions, sales activities, and inquiries in the CRM system.
• Prepare and submit daily, weekly, or monthly reports on performance and targets.
• Ensure data confidentiality and compliance with company policies.

6. Team Collaboration

• Collaborate with team members to share feedback, insights, and improvement ideas.
• Support team initiatives to achieve collective performance goals.
• Participate in training sessions to enhance communication, sales, and product knowledge.

Qualifications and SkillsEducational Requirements:

• High School Diploma or equivalent (Bachelor's Degree preferred).

Technical Skills:

• Basic computer literacy with familiarity in CRM software and telecalling tools.
• Proficiency in MS Office applications (Word, Excel, PowerPoint).

Soft Skills:

• Exceptional verbal communication and active listening abilities.
• Strong negotiation and persuasive skills.
• Positive attitude towards handling objections and rejections.
• Customer-oriented mindset with strong problem-solving capabilities.
• Time management and multitasking proficiency.

Experience:

• Prior experience in telecalling, sales, or customer service is preferred.