Dispute Handling Management-UPi

1 week ago


Bengaluru, Karnataka, India Kotak Mahindra Bank Full time ₹ 5,00,000 - ₹ 15,00,000 per year

Role & responsibilities

  • The Dispute Management Executive is responsible for overseeing and resolving disputes in a timely and effective manner.
  • The role involves assessing complaints, coordinating with various departments, and facilitating communication between stakeholders to ensure satisfactory resolutions.

  • Dispute Resolution:

  • Investigate, analyze and resolve disputes related to Digital payments and Card payments and transactions.
  • Customer Communication:
  • Serve as the primary point of contact for handling disputes raised through banks CRM (Customer Resolution Management) tool.
  • Take follow-up actions in accordance with the set TAT and company policies.
  • Collaboration:
  • Work closely with legal, compliance, and operational team to gather information and support dispute resolutions.
  • Policy Improvement:
  • Identify trends in disputes and provide feedback to improve processes, policies, and training.
  • Reporting:
  • Generate regular reports on dispute metrics, resolutions, and areas of improvement.

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