Dispute Handling Management-UPi
1 week ago
Role & responsibilities
- The Dispute Management Executive is responsible for overseeing and resolving disputes in a timely and effective manner.
The role involves assessing complaints, coordinating with various departments, and facilitating communication between stakeholders to ensure satisfactory resolutions.
Dispute Resolution:
- Investigate, analyze and resolve disputes related to Digital payments and Card payments and transactions.
- Customer Communication:
- Serve as the primary point of contact for handling disputes raised through banks CRM (Customer Resolution Management) tool.
- Take follow-up actions in accordance with the set TAT and company policies.
- Collaboration:
- Work closely with legal, compliance, and operational team to gather information and support dispute resolutions.
- Policy Improvement:
- Identify trends in disputes and provide feedback to improve processes, policies, and training.
- Reporting:
- Generate regular reports on dispute metrics, resolutions, and areas of improvement.
Preferred candidate profile
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