Merchant Relationship Manager

5 hours ago

Bengaluru, Karnataka, India Xoxoday Full time ₹ 12,00,000 - ₹ 24,00,000 per year
Job Description

Role and Purpose

As a Merchant Relationship Manager at Xoxoday, you will be responsible for acquiring, managing, and maintaining strong relationships with both merchants and clients. This role ensures seamless collaboration, optimizes merchant partnerships, enhances client satisfaction, and drives business growth through strategic relationship management and revenue optimization.

Key Responsibilities: Merchant Acquisition & Onboarding:
  • Generate leads, build a strong merchant portfolio, and establish long-term merchant relationships.
  • Conduct daily outreach to identify and onboard new merchants, expanding the business portfolio.
  • Negotiate commercial terms, contracts, and agreements to ensure favorable partnerships.
  • Oversee the seamless integration and onboarding process for merchants.
Relationship Management:
  • Serve as the primary point of contact for both merchants and clients, addressing their needs and concerns.
  • Foster strong, long-term relationships to enhance merchant and client satisfaction and retention.
  • Conduct regular business reviews and performance assessments with merchants and clients.
Revenue Growth & Performance Optimization:
  • Develop strategies to increase merchant engagement, transaction volumes, and client satisfaction.
  • Identify cross-selling and upselling opportunities to maximize business potential.
  • Monitor key performance metrics and provide insights for continuous improvement.
  • Prepare and effectively communicate the progress of weekly, monthly, and quarterly reports to internal and external stakeholders.
  • Establish and manage relationships with merchants, clients, and third-party partners, ensuring the achievement of key performance indicators (KPIs) that drive revenue generation.
  • Support additional tasks assigned by management to align with company priorities.
Market & Competitor Analysis:
  • Stay informed about market trends, competitor strategies, and industry shifts.
  • Provide feedback to internal teams to refine merchant and client offerings.
  • Work closely with marketing and product teams to develop market-driven solutions.
Operational & Compliance Support:
  • Ensure all merchants comply with regulatory and business requirements.
  • Collaborate with finance and operations teams to resolve merchant and client-related issues efficiently.
  • Handle escalations and troubleshoot problems with a focus on maintaining superior service levels.
  • Maintain superior customer service levels, ensure operational excellence, and provide strategic insights to enhance business performance.
Qualifications & Skills:
  • Education: Bachelors degree in business or a related field.
  • Industry Experience: Proven experience in Loyalty, Banking, or Financial Services, with preferred exposure to loyalty management.
  • Results-Driven & Analytical: Target-oriented, with strong analytical and problem-solving skills.
  • Merchant & Market Knowledge: Deep understanding of merchant services and acquisition across dining, entertainment, retail, wellness, leisure, and hospitality sectors.
  • Banking & Card Operations: Strong knowledge of banking processes, card services, and business operations.
  • Stakeholder Management: Ability to liaise, present, and collaborate with senior stakeholders in new and existing client organizations.
  • Communication & Influence: Excellent communication, interpersonal, and negotiation skills to drive strategic direction and influence decision-making.
  • Self-Management & Initiative: Highly motivated, proactive, and capable of managing tasks independently.
  • Cultural Awareness: Strong multi-cultural sensitivity and the ability to work effectively within international teams.
Locations

Bangalore

  • Merchant Engagement

    8 hours ago

    Bengaluru, Karnataka, India Paytm Full time ₹ 12,00,000 - ₹ 18,00,000 per year

    Job Description Merchant Engagement - AM/Manager - Enterprise Mid Market Location: Bangalore, KarnatakaBusiness: Enterprise Mid-MarketEmployment Type: Full-time EmploymentWork Environment: On-siteAbout Us: Paytm is India's leading mobile payments and financial services distribution company, a pioneer of the mobile QR payments revolution in India. Paytm...

  • Product Management- Manager- Merchant Lending

    2 weeks ago

    Bengaluru, Karnataka, India Paytm Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Job Description : Product Management- Manager- Merchant Lending Location: Bangalore, KarnatakaProduct: LendingEmployment Type: Full-timeWork Arrangement: On-siteAbout Paytm Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small...

  • merchant payments engineering manager

    2 weeks ago

    Bengaluru, Karnataka, India CRED Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    CRED is a members-only platform that rewards creditworthy individuals for their responsible financial behavior. The Merchant Payments team at CRED builds and operates an (in-principle) RBI-approved Payment Aggregator. With a comprehensive charter that supports payments not only for CRED but also for external merchants through CRED Pay, we are building one of...

  • Merchant Engagement

    10 hours ago

    Bengaluru, Karnataka, India Paytm Full time ₹ 10,00,000 - ₹ 15,00,000 per year

    About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of...

  • merchant payments engineering manager

    3 days ago

    Bengaluru, Karnataka, India CRED Full time ₹ 12,00,000 - ₹ 30,00,000 per year

    CRED is a members-only platform that rewards creditworthy individuals for their responsible financial behavior. The Merchant Payments team at CRED builds and operates an (in-principle) RBI-approved Payment Aggregator. With a comprehensive charter that supports payments not only for CRED but also for external merchants through CRED Pay, we are building one of...

  • Merchant Engagement

    3 days ago

    Bengaluru, Karnataka, India Paytm Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    About Us: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.Role:...

  • Product Management- APM/ Manager- Merchant Lending

    1 week ago

    Bengaluru, Karnataka, India Paytm Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description Product Management- APM/ Manager- Merchant Lending Location: Bangalore, KarnatakaProduct: LendingEmployment Type: Full-time EmploymentWork Mode: On-siteAbout Paytm Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help...

  • CRED - merchant payments engineering manager

    2 weeks ago

    Bengaluru, Karnataka, India cred Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Description : Merchant Payments Engineering Manager Location: BengaluruDepartment: Backend Engineering Payment ProductsEmployment Type: Full TimeWork Type: On-site CRED is a members-only platform that rewards creditworthy individuals for their responsible financial behavior. The Merchant Payments team at CRED builds and operates an (in-principle)...

  • Relationship Manager

    2 days ago

    Bengaluru, Karnataka, India Prime Partners Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Join a dynamic European FinTech group specializing in alternative payment solutions from crypto exchanges to digital payment platforms.We develop secure, compliant, and scalable systems serving international merchants and financial partners.We are seeking an experienced Payments Manager to oversee one of the most important processes in our company.You will...

  • Merchant Engagement

    3 days ago

    Bengaluru, Karnataka, India One97 Communications Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About Us:Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm's mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.Role:...