Assistant Manager

16 hours ago


Nagpur, Maharashtra, India SHUL Ventures Pvt Ltd Full time ₹ 55,000 per year

Job description:

Job Profile : Assistant Manager - BPO

Location : Mihan,Nagpur

Experience : 5-6 years

Language Required : Proficiency in English, Hindi

Gross Salary : Upto 55 K

Key Responsibilities:

  • Manage and monitor day-to-day operations to ensure smooth process delivery.
  • Lead a team of associates and team leaders, providing guidance and support.
  • Track and analyze KPIs to identify areas of improvement.
  • Handle client escalations and ensure timely resolution.
  • Drive quality, productivity, and process improvement initiatives.
  • Collaborate with cross-functional teams to meet organizational goals.

Key Requirements:

  • 5–6 years of pre-sales in BPO, experience with at least 1–2 years in a team lead or supervisory role.
  • Strong communication and interpersonal skills.
  • Proven ability to manage teams and deliver results under pressure.
  • Proficiency in MS Office and BPO tools/platforms.
  • Flexible to work in shifts and manage global clients.

Job Type: Full-time

Schedule:

  • Day shift

Work Location: In person

*Speak with the employer*

Job Type: Full-time

Work Location: In person


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