
Assistant Manager
16 hours ago
Job description:
Job Profile : Assistant Manager - BPO
Location : Mihan,Nagpur
Experience : 5-6 years
Language Required : Proficiency in English, Hindi
Gross Salary : Upto 55 K
Key Responsibilities:
- Manage and monitor day-to-day operations to ensure smooth process delivery.
- Lead a team of associates and team leaders, providing guidance and support.
- Track and analyze KPIs to identify areas of improvement.
- Handle client escalations and ensure timely resolution.
- Drive quality, productivity, and process improvement initiatives.
- Collaborate with cross-functional teams to meet organizational goals.
Key Requirements:
- 5–6 years of pre-sales in BPO, experience with at least 1–2 years in a team lead or supervisory role.
- Strong communication and interpersonal skills.
- Proven ability to manage teams and deliver results under pressure.
- Proficiency in MS Office and BPO tools/platforms.
- Flexible to work in shifts and manage global clients.
Job Type: Full-time
Schedule:
- Day shift
Work Location: In person
*Speak with the employer*
Job Type: Full-time
Work Location: In person
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