Assistant Manager

19 hours ago

Nagpur, Maharashtra, India Altius Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Designation: Assistant Manager_BPO

Experience: overall 5-6 yrs experience and min 6 months to 1 yr as as Assistant Manager

Qualification- Any Graduate/HSC

Job Summary

  • Customer orientation & customer first belief
  • Analytical, logical, reasoning & numerical ability
  • Ability to observe, analyse and give constructive feedback
  • Extremely good oral & written communications skills
  • Process orientation & Structured thinking
  • Expertise in Excel & PowerPoint

Responsibilities and Duties

  • Should have exp in Presales & Inbound campaign
  • Effective performance planning for self and team, time management, conflict management and self organisation.
  • Ensure exemplary employee experience at all times through quick redressal of open issues, employee concerns and feedback.
  • Promote a positive culture and a respectful environment in the team conducive to high performance and employee delight.
  • Seek opportunities to motivate and appreciate employees.
  • Foster an environment founded on high levels of ethics and integrity.
  • Ability to pre-empt and proactively catch process defects, compliance issues and potential customer escalations and devise strategy to minimise such instances.
  • Planning and Prioritisation & Data Collection and analysis
  • Coaching and Feedback & Ability to manage and lead a team
  • Analysis and MIS/Reporting
  • Ability to achieve stretch targets and take decisions as well as manage complex/ difficult employee situations, time management and conflict management
  • Customer/Client Interaction
  • Handle customer contacts regularly to stay up to date with the product and be available to provide support
  • Handle escalations for the team
  • Work as a Single point of contact for all non ops departments and identify, evaluate & coordinate operational, Admin, IT and HR issues
  • Timely closure of all processes and other requirements for self and Team

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