Assistant Manager
2 days ago
Designation: Assistant Manager_BPO
Experience: overall 5-6 yrs experience and min 6 months to 1 yr as as Assistant Manager
Qualification- Any Graduate/HSC
Job Summary
- Customer orientation & customer first belief
- Analytical, logical, reasoning & numerical ability
- Ability to observe, analyse and give constructive feedback
- Extremely good oral & written communications skills
- Process orientation & Structured thinking
- Expertise in Excel & PowerPoint
Responsibilities and Duties
- Should have exp in Presales & Inbound campaign
- Effective performance planning for self and team, time management, conflict management and self organisation.
- Ensure exemplary employee experience at all times through quick redressal of open issues, employee concerns and feedback.
- Promote a positive culture and a respectful environment in the team conducive to high performance and employee delight.
- Seek opportunities to motivate and appreciate employees.
- Foster an environment founded on high levels of ethics and integrity.
- Ability to pre-empt and proactively catch process defects, compliance issues and potential customer escalations and devise strategy to minimise such instances.
- Planning and Prioritisation & Data Collection and analysis
- Coaching and Feedback & Ability to manage and lead a team
- Analysis and MIS/Reporting
- Ability to achieve stretch targets and take decisions as well as manage complex/ difficult employee situations, time management and conflict management
- Customer/Client Interaction
- Handle customer contacts regularly to stay up to date with the product and be available to provide support
- Handle escalations for the team
- Work as a Single point of contact for all non ops departments and identify, evaluate & coordinate operational, Admin, IT and HR issues
- Timely closure of all processes and other requirements for self and Team
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