Customer Service/Success Specialist

7 hours ago


Chandigarh, Chandigarh, India 4bcb053b-88f5-4092-85de-1bed52895acf Full time ₹ 3,00,000 - ₹ 4,50,000 per year

BeeperMD looking for passionate English speaking Customer Success/Support Representatives who are fluent enough to have conversations with US customers.

1. Role: Customer SuccessResponsibilities:-

  • Interface with US customers via inbound calls.
  • Excellent verbal Skills in English.
  • Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
  • Clarify customer requirements; probe for and confirm understanding of requirements or problems.
  • Support customers across telecommunications.

2. Role: Customer Support (Room Developer)

Responsibilities:-

  • Identify and assess customers needs to achieve satisfaction.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Provide accurate, valid and complete information by using the right methods/tools. Meet personal/customer service team sales targets and call handling quotas.
  • Handle troubleshooting for MedTechs via Video Call.
  • Chat with MedTechs regarding the appointment booking.
  • Assist the MedTechs for connecting them with Practitioner.
  • Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies.

Desired Candidate Profile:

  1. English Fluency level: Fluent.

  2. Immediate joiners will be given first preference

  3. Excellent verbal and written communication skills In English.

  4. Flexible with a 24/7 Environment.

  5. Must have worked with International BPO in voice process.

Company Profile:

Indian Entity: SWJG Collabratory Ventures Private Limited

Shift: Rotational Shift(24*7) and 5 Days working.

Job Location: Should be willing to relocate to Chandigarh.

Office Occupancy: Work from Office Only.



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