Template Coordinator

Position: Template Coordinator

Reports To: Manager, Product Marketing

Schedule: 2PM IST - 11PM IST

About Us

HighLevel is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. HighLevel processes over 15 billion API hits and handles more than 2.5 billion message events every day. Our platform manages 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million domain names.

Our People

With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.

Our Impact

Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.

Learn more about us on our YouTube Channel or Blog Posts

Who You Are:

You are a detail oriented and highly organized professional who thrives on bringing order, consistency, and creativity to digital content. You understand the value of templates as a core driver of product adoption and customer success and why their tailored quality is paramount. You enjoy managing both the creative and operational sides of template development, from concept and design to implementation within the app.

You take pride in ensuring every template meets high creative standards, functionally appropriate, and aligned with brand guidelines. You are comfortable collaborating across multiple teams and translating their needs into scalable resources. You have a natural eye for design, a mind for structure, and the persistence to maintain a template library that is relevant and easy to use.

You are equally energized by the technical side of template management and the creative opportunities it offers to improve user experience. You see templates as both a product and a strategy, and you understand their impact on customer onboarding, retention, and long term engagement.

• Maintain and update the HighLevel template library, ensuring assets are current, functional, and consistent with brand standards
• Implement and oversee a consistent taxonomy, naming conventions, and tagging system for easy organization and retrieval
• Archive outdated templates and manage version control for all active assets
• Collaborate with product marketing, design, and development teams to create and adapt templates for campaigns, workflows, funnels, websites, and other assets
• Customize templates for specific industries, customer segments, and use cases
• Optimize templates for performance, usability, and beautiful design
• Conduct quality assurance testing on templates to ensure functionality, formatting, and compatibility across devices
• Ensure templates comply with legal requirements, accessibility guidelines, and brand policies
• Monitor template performance metrics and gather user feedback to guide continuous improvement

• Experience in content management, marketing operations, or a related field
• Familiarity with HighLevel or similar marketing automation and CRM platforms
• Strong organizational and project management skills with the ability to manage multiple priorities at once
• Basic proficiency in HTML and CSS
• Commitment to quality and meticulous attention to detail

Experience/Education/Certifications Required:

• Min 1-2 years of experience in Marketing
• Experience working in a software as a service or digital marketing environment
• Understanding of user experience and interface best practices
• Ability to interpret performance metrics and translate insights into actionable changes
• Experience marketing in a wide variety of local business and professional services

Equal Employment Opportunity Information:

The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.