UK/EU Delivery Lead
1 week ago
Job Title: Client-Facing Delivery Manager / Delivery Lead
Location: Pune, Vadodra, Mumbai
Experience: 5+ years in client delivery / technical staffing / IT services
Reports To: Delivery Head / Director
Role Overview:
We are looking for a confident and experienced Client-Facing Delivery Manager who can take full ownership of client communication, understand technical requirements deeply, and drive seamless delivery execution. This role is critical to maintaining client trust, ensuring high-quality candidate delivery, and enabling smooth onboarding and project success.
Key Responsibilities:
Client Communication & Escalation Handling
- Serve as the primary point of contact for clients regarding delivery and resource fulfillment.
- Communicate with confidence and clarity to instill client trust.
- Proactively manage client expectations, handle concerns, and step in during escalations with poise and professionalism.
- Ensure timely updates, follow-ups, and reporting on deliverables.
Requirement Gathering & Understanding
- Participate in client discussions to understand technical and functional needs.
- Translate complex client requirements into actionable points for internal teams.
- Clarify ambiguities up front to avoid miscommunication downstream.
Internal Coordination with Recruiters & Teams
- Work closely with the tech recruitment team to ensure they clearly understand the job requirements.
- Provide comprehensive role briefings and ensure alignment between client needs and sourcing strategies.
- Review and validate candidate profiles before submission to clients.
Team Allocation & Delivery Planning
- Assign the right resources to the right projects based on skillset, availability, and client expectations.
- Continuously track resource utilization and adjust allocations as needed to maintain delivery quality.
Onboarding & Delivery Readiness
- Ensure selected candidates are smoothly onboarded, with minimal risk of last-minute backouts.
- Collaborate with recruiters and client-side teams to complete all onboarding formalities in time.
- Prepare and maintain accurate and complete Job Descriptions (JDs) and onboarding checklists.
Required Skills & Qualifications:
- 5+ years of experience in client delivery, technical staffing, or IT services.
- Excellent verbal and written communication skills must be confident in direct client conversations.
- Strong understanding of technical roles, skills, and requirements (especially in IT).
- Experience coordinating with recruitment and technical teams.
- Proven ability to manage multiple accounts and stakeholders simultaneously.
- Proactive attitude with a strong sense of ownership and accountability.
Nice to Have:
- Experience handling mid to large enterprise clients.
- Exposure to contract staffing, RPO, or managed services models.
- Prior experience using ATS/CRM tools and managing pipelines.
What We Offer:
- Opportunity to work with top-tier clients and cutting-edge technologies.
- A collaborative, performance-driven culture.
- Growth opportunities into senior delivery or client partner roles.
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