Senior Assistant I

Marsh operations

We are seeking a talented individual to join our Operations team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

Specialist / Senior Specialist – Placement

The Specialist/Senior Specialist will provide essential support to Client Executives and Brokers, facilitating the placement of policies and delivering exceptional client service within the Placement value stream.

We will count on you to:

• Ensure compliance with internal targets related to error reduction, quality checking, and processing.
• Develop and maintain productive relationships with CE/Broker and Policy Servicing teams
• Ensure all documentation complies with Marsh Procedures, Marsh Compliance Standards, and regulatory guidelines
• Assist Client Executives and Brokers in managing placements within the Marsh systems
• File necessary documentation in the Marsh systems and support internal and external teams with updates
• Prepare Slips/Quotes, Contracts, Endorsements document templates, adapting them based on client information and input from Broking teams
• Review renewal reports, identifying unnecessary risks and ensuring all documents are accurate and ready for renewal
• Monitor and manage workflow, coordinating the flow of business into Placement Teams

Process Management:

• Manages own queue of work to ensure timely delivery on all cases as per SLA
• Understands process steps and guidance and processes case as per process guidelines and checklist
• Escalates delays and queries appropriately after due investigation
• Identifies gaps and anomalies in information provided to ensure process completeness before submission for client delivery
• Ensures quality of data provided by taking end – to end responsibility of process delivery

Risk & Compliance:

• Ensure adherence to policies & procedures as per organization's standards and laid out SOPs
• Ensures operational risks are highlighted on time and escalates the same to proper authorities for corrective action
• Adheres to data and information security guidelines ensuring zero DLP
• Is aware of and adheres to regional regulations on data management, financial crime, GDPR etc.

What you need to have: 

• Contributes to team-based approach in managing customer and stakeholder needs or completing projects.
• Demonstrates organizational values as it pertains to specific role requirements.
• Conveys ideas / information between knowledgeable audience members
• Ability to prioritize and handle multiple tasks during peak volume periods
• Conveys ideas / information between knowledgeable audience members
• Gathers knowledge through on the job training
• Graduate
• Preferably 3-6 years of experience in the insurance broking domain

What makes you stand out?

• Adaptable communicator
• Ability to work in teams
• Understanding of MS Office

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 85,000 colleagues advise clients in 130 countries. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and wellbeing for a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit , or follow us on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, caste, gender identity or any other characteristic protected by applicable law.

Marsh is the world's leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit , follow us on LinkedIn and Twitter.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world's top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit , or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.