AM/Manager - Digital Project Support

About BNP Paribas India Solutions
Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union's leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group
BNP Paribas is the European Union's leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group's commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business Line/Function
ISPL Compliance Hub is focused to protect the reputation of the Group and effectively manage risk across all business areas by providing support to various Compliance functions. At present, the department is broadly organized into divisions, which embed into the areas they support to provide services for Global Compliance Training, Capital Markets Surveillance, Electronic Communication Surveillance, Compliance Migrations Co-Ordination, Personal Account Dealing, MIS and Projects support. The team works closely with business partners in CIB and the wider group

Job Title
AM / Manager - Digital Project Support

Date
6 Aug 2025

Department
ISPL Compliance Hub

Location:

Mumbai

Business Line / Function
ISPL Compliance Hub – Digital Project Support

Reports To
(Direct)

Grade
(if applicable)

Assistant Manager / Manager

(Functional)

Number Of Direct Reports
NA

Directorship / Registration
NA

Position Purpose

We are looking for a permanent staff, based in Mumbai. The role requires strong experience in project management, transformation and industrialization initiatives including advanced software used in AI and RPA domain. The role holder will work closely with stakeholders within ISPL as well as Onshore to carry out various digital automation and industrialization projects across business lines, as well as support (as needed) as a business analyst on RPA and other transformation projects. The individual will work closely with the internal project team as an IC (individual Contributor) and contribute to project activities as defined below

Other Responsibilities
Support in preparing, distributing KPI, reports, dashboards and process metrics

Responsibilities
Direct Responsibilities

• Contribute as an individual contributor (PM or BA or Both) in assigned Robotic projects, liaise with functional and Business heads to build solutions and deploy RPA solutions end to end.
• Perform high level assessment for processes across various locations and business lines and assess whether the processes are suitable candidates for the automations.
• Effective and timely communication of project status, development progress among all project participants. Updates on actions and follow up with dev. / cross functional teams
• Engage, initiate and oversee UAT testing and signoff process for the projects undertaken.
• Support the change management of the processes with the onshore teams including risk mitigation
• Provide support post go live
• Be able to bring objectivity to the review of latest technologies and analyse the cost implications, scalability and regulatory requirements while implementing new technology (e.g. machine learning, blockchain and their relevance to compliance processes).

Contributing Responsibilities

• Stay up to date with projects assigned to self and Local team, Manage Stakeholder expectations w.r.t Projects support, Planning and communication. Ensure RPA governance framework is adhered to by the team.
• Deliver appropriate reporting content, KPI metrics to beneficiary and Local management, with continuity of reporting and transparency on actions as per agreed KPI
• Efficient tracking of Project progress, feasibility assessments, efficiency analysis, solution design and implementation plan.
• Proactively communicate with on-shore users in case of issues or other related topics.
• Draft and communicate effectively - BRDs, Solution Design Documents, Operating procedures, KPIs, workflows, PPTs and promotional presentations.

Technical & Behavioral Competencies

• Experience in business analysis and project management. Experience in IT projects is preferred. Experience of managing RPA projects is mandatory.
• Ability to collaborate effectively with global stakeholders, end users and cross-functional teams
• Project management skills, Organizational and presentation skills
• Able to work independently on assigned projects with limited supervision and also support/ monitor team assignments.
• Excellent interpersonal, communication and people management skills, be able to translate group objectives into measurable KPIs for team.
• Able to make informed decisions on a wide range of complex business ideas and technical issues.
• Experience in banking, payments or compliance domains with an exposure to banking products and systems will be very useful.
• Knowledge of latest technologies including machine learning and cognitive computing technologies, AI, Data analysis tools, SDLC and Agile methodologies will be preferred.

Experience working within a project team (BAs and PMs, developers) in a Global matrix environment will be a valued addition.

Specific Qualifications (if Required)

• Minimum qualification is Graduation. Post graduate degree in management, engineering or IT Project management certification will be an added skill
• Overall 7+ years' experience and relevant 5+ years in managing digital and transformation projects (RPA, AI, Machine Learning, Python automations).
• Exposure and understanding of compliance processes such as Professional Ethics, Market integrity, Trade surveillance, AML & CTF, Sanctions, etc. is a great value addition
• Knowledge of Business intelligence tools, RPA platforms, Python, JIRA, Tableau, PowerBI, MS Visio, MS Planner, Projects, MS Office/365 and other similar tools used in Project management is desirable.
• Self-driven, working knowledge of compliance control framework and Risk methodologies.
• Project Management certifications such as PMI, ITIL, Agile etc. will be a good value add.
• Professional training and Certification on Banking and Financial products, product development, AI, RPA and Machine Learning will be an added advantage.

Skills Referential
Behavioural Skills: (Please select up to 4 skills)
Ability to collaborate / TeamworkAttention to detail / rigorAbility to deliver / Results drivenCommunication skills - oral & written

Transversal Skills: (Please select up to 5 skills)
Ability to understand, explain and support changeAbility to anticipate business / strategic evolutionAbility to manage / facilitate a meeting, seminar, committee, training…Ability to understand, explain and support changeAbility to set up relevant performance indicators

Education Level
Bachelor Degree or equivalent

Experience Level

Minimum 7 years