Product Support Specialist

2 weeks ago

Hyderabad, Telangana, India Equal Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Customer
Support Engineer

Location
: Hyderabad

Experience
: 2–5 years

About the Role

We're looking for a hands-on, resourceful Customer Support Engineer to join our customer support team at Moneyone. This role is critical for resolving escalated customer issues, debugging platform behaviors, and ensuring reliability across our Account Aggregator ecosystem. This is an
execution-heavy role
with strong ownership and opportunities to contribute to
process improvements and automation
.

If you enjoy solving technical puzzles, helping users, and making sure systems run smoothly, you'll fit right in. You'll be the go-to person for day-to-day technical issues, bug fixes, and user support, working closely with our engineering and product teams to keep everything running like clockwork.

Key Responsibilities

  • Act as the
    first technical responder
    for complex support tickets across:
  • UAT onboarding and production configuration issues
  • Fair Use validations and data compliance logic
  • Account Aggregator ecosystem debugging (FIP–FIU session, consent failures, etc.)
  • API errors, payload mismatches, integration problems, and client misconfigurations
  • Take client calls directly
    to understand and debug issues in real-time, provide clear and actionable resolutions, and ensure smooth follow-through.
  • Handle customer tickets on priority
    and ensure no SLAs are breached.
  • Use tools like
    Postman
    ,
    Athena
    ,
    SQL
    , and the
    AWS Console
    to identify root causes, validate scenarios, and replicate environments when needed.
  • Trigger and analyze
    API calls and response payloads
    to isolate bugs or config issues.
  • Collaborate daily with internal teams through
    Jira, Slack, and Teams
    to triage, escalate, or close issues with clarity.
  • Maintain clean and up-to-date
    SOPs, support documentation
    , and
    RCA templates
    .
  • Monitor logs, alerts, and trends proactively to surface issues before they escalate.
  • Identify recurring tickets and propose
    automation or workflow optimizations
    .
  • Keep stakeholders informed with regular status updates, risks, and RCA outcomes.

Must-Have Skills

  • 2–3 years of experience in Customer support, preferably in a SaaS or product-driven environment
  • Strong foundation in
    APIs
    — headers, tokens, payload structure; hands-on with
    Postman
  • Proficiency in
    SQL
    , log analysis, and multi-environment debugging
  • Working knowledge of tools like
    Freshdesk
    ,
    Freshchat
    ,
    Athena
    ,
    Jira
    , and basic
    AWS Console
    operations
  • Clarity in communication — written and verbal — to engage effectively with clients and internal teams
  • Confidence in taking customer calls and leading issue resolution without hand-holding
  • Documentation-first mindset for SOPs, knowledge bases, and RCAs
  • Understanding of
    web redirects
    ,
    SDKs
    , and
    widget-based integrations
  • Strong prioritization and problem-solving capabilities under pressure
  • Ability to juggle multiple tasks and priorities, especially when things get busy.
  • Some knowledge of databases (SQL/NoSQL), APIs, and cloud platforms (AWS, Azure, GCP) is a plus.

Good-to-Have

  • Experience in fintech, banking, or BFSI domain products
  • Exposure to
    QA/UAT testing
    and staging/prod workflows during rollout cycles

  • Production Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India beBeeproduction Full time ₹ 18,00,000 - ₹ 21,00,000

    We are currently seeking an accomplished Production Support Specialist to join our team. This individual will be responsible for ensuring the seamless functioning of production systems, particularly those integrated with Guiding Care and developed using .NET.

  • Product Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India beBeeSupport Full time ₹ 60,00,000 - ₹ 1,20,00,000

    Product Support SpecialistJob Description:We are seeking a highly skilled Product Support Specialist to join our team. This individual will be responsible for providing top-notch support to our clients, ensuring their satisfaction and loyalty.Responsibilities:Provide timely and effective support to clients via phone, email, or chat.Identify and resolve...

  • Product Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India beBeeSupport Full time ₹ 90,00,000 - ₹ 1,20,00,000

    Job Title: Product Support SpecialistJob Summary:The Amazon WW RR&S team is seeking a highly skilled and detail-oriented Product Support Specialist to join our dynamic and innovative organization. As a key member of our team, you will play a vital role in ensuring the highest level of customer satisfaction through prompt and effective resolution of...

  • Product Support Specialist

    1 week ago

    Hyderabad, Telangana, India beBeeTechnical Full time ₹ 35,00,000 - ₹ 70,00,000

    Job DescriptionWe are seeking a Product Support Specialist to join our organization. The ideal candidate will have a strong background in technical support and a passion for helping customers resolve their product-related issues.Responsibilities:Provide first-level technical support to customers via phone, email, chat, and remote sessions.Troubleshoot and...

  • SDLC Production Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India IDESLABS PRIVATE LIMITED Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Immediate Openings onSDLC Production Support Specialist PAN INDIA - ContractSkills :SDLC Production Support SpecialistLocation : PAN INDIAPeriod:ImmediateEmployment Mode: Contract 3 to 5 years of work experience on LINUX system platforms.. Good Linux Scripting/Development skills - Perl, Bash, JAVA, Python (any).. Good knowledge in technologies like...

  • Senior Production Support Specialist

    7 days ago

    Hyderabad, Telangana, India beBeeProductionSupport Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Opportunity:">We are seeking an experienced Production Support Specialist to join our team. ">The ideal candidate will have 5+ years of experience in supporting complex applications, strong communication skills, and leadership abilities.">Key responsibilities include leading a small team, developing and implementing technical solutions, and ensuring...

  • Production Support

    1 week ago

    Hyderabad, Telangana, India Ispace Full time ₹ 5,00,000 - ₹ 8,00,000 per year

    Support Lead - Production Support (Healthcare Platform)Experience Level: 15+ YearsEmployment Type: Full-TimeAbout the Role:We are seeking a proactive and technically adept Support Lead Production support to oversee customer support operations for our enterprise-grade B2B platform serving healthcare clients. This role is pivotal in managing escalations,...

  • Product Support Specialist

    2 weeks ago

    Hyderabad, Telangana, India Cornerstone OnDemand Full time US$ 60,000 - US$ 1,20,000 per year

    We're looking for a*Product Support SpecialistThis role isOffice Based, Hyderabad Office*The Product Support Engineer will play a critical role in providing technical assistance for Cornerstone's Support customer base. As a member of CSOD Global Customer Support, Support Engineers provide real-time technical support on Cornerstone Enterprise products through...

  • Product Support Specialist

    1 week ago

    Hyderabad, Telangana, India cyberu Full time US$ 80,000 - US$ 1,20,000 per year

    We're looking for a Product Support Specialist This role is Office Based, Hyderabad Office The Product Support Engineer will play a critical role in providing technical assistance for Cornerstone's Support customer base. As a member of CSOD Global Customer Support, Support Engineers provide real-time technical support on Cornerstone Enterprise products...

  • Product Specialist

    2 weeks ago

    Hyderabad, Telangana, India CUREFOREVER Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Company DescriptionCureForever is dedicated to enhancing health and well-being through premium, science-backed supplements designed to support a balanced and vibrant lifestyle. Committed to quality and transparency, we carefully source and formulate our products to meet the highest standards. CureForever provides effective, natural solutions for those...