Property and Casualty insurance claims process

2 weeks ago

Noida, Uttar Pradesh, India 2coms Full time ₹ 6,00,000 - ₹ 18,00,000 per year

SUMMARY

  • Job Title: P&C Insurance Team Lead
  • Location: Noida
  • Experience: 7+ years in claim processing

Requirements

Requirements:

  • Graduate or Post graduate with 7+ years of experience
  • Experience in dealing with international clients (Preferred)
  • Must have Property and Casualty (P&C) Insurance experience
  • Should have claims adjudication and adjusting experience
  • Experience in end-to-end claims processing
  • Minimum 2 years of experience in a team handling role
  • Preferably CPCU or equivalent insurance designation

Position Summary:

The job holder will be responsible for managing a team and overseeing all relevant technical/operational processing activities. This role also involves providing direct assistance to underwriting teams as needed, along with people management, performance appraisals, and client interaction.

Skills and Competencies:

  • Effective communication skills
  • Strong people management skills
  • Sound knowledge of property and casualty underwriting
  • Commercial awareness and understanding of the insurance market
  • Problem-solving and decision-making abilities
  • Basic knowledge of regulatory and legal compliance issues
  • Excellent numeric, analytical, and written skills
  • Effective prioritization and organizational skills
  • Proficiency in Microsoft Word, Excel, and Outlook

Primary Responsibilities:

  • Monitoring the performance of a team of Claims adjusters and providing timely feedback
  • Conducting employee performance reviews
  • Assisting with the professional development of the team
  • Setting objectives and managing the team's progression
  • Coordinating with internal customers and maintaining the flow of work
  • Ensuring SLA adherence
  • Preparation and review of reporting packs for senior management and stakeholders

Additional Responsibilities:

  • Ensuring appropriate performance metrics are in place and accurately reported
  • Identifying issues and implementing remedial action, including staff training
  • Identifying and implementing opportunities for streamlining claims activity
  • Ensuring Standard Operating Procedures and User Guides reflect current procedures
  • Facilitating and monitoring new activities transitioned to the service provider
  • Assisting with the investigation and resolution of data quality issues
  • Assisting with the testing and roll out of new IT initiatives

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