Property and Casualty

1 day ago

Noida, Uttar Pradesh, India Cognizant Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Description

JOB TITLE: Process Specialist - Data

Job Summary: We are seeking a dedicated Process Specialist for our Property and Casualty (P&C) division. Candidate should have 4 to 6 years of experience, in Homeowners, Personal Auto, Policy Administration, Property & Casualty Insurance, Strong proficiency in MS Office and excellent English communication skills. The role involves optimizing processes, ensuring compliance, and contributing to the overall efficiency of operations.

REPORTING TO: Process Lead

ESSENTIAL QUALIFICATION:

  • Graduate with minimum 4-6 years of overall BPO experience
  • Flexible to work in night shift timings
  • Good Domain Knowledge Property and Casualty Insurance, Specially in Small Commercials, Personal line, Property, Homes, Auto, valuables etc.
  • Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams

ESSENTIAL SKILLS/PERSONALITY TRAITS:

  • Good verbal and written communication skills
  • Leadership skills
  • Ability to prioritize work
  • Service excellence oriented
  • Proactive team player
  • Metrics Management
  • Analytical and problem solving capabilities
  • Attention to detail
  • People management skills & ability to guide and motivate team
  • Decision making abilities
  • Achievement orientation
  • Computer literate

OPERATIONAL RESPONSIBILITY:

  • Underwriting Assistance: Provide expert support to underwriters in assessing risks and making informed decisions related to personal insurance applications
  • Policy Processing: Process insurance applications, endorsements, and renewals accurately and efficiently, ensuring compliance with regulatory requirements and company policies
  • Documentation and Compliance: Maintain detailed records of underwriting decisions, policy changes, and correspondence with agents and policyholders. Ensure all documentation meets regulatory standards
  • Work closely with underwriters, agents, claims departments, and other stakeholders to ensure seamless communication and efficient policy servicing
  • Assist in evaluating and managing risks associated with personal insurance policies, including monitoring loss ratios and recommending risk mitigation strategies
  • Policy Administration: Manage the lifecycle of insurance policies from issuance to renewal, ensuring all transactions are processed accurately and timely
  • Data Analysis: Analyze policy data and trends to identify opportunities for enhancing customer satisfaction and operational effectiveness

PERFORMANCE STANDARDS

MEASURABLE

  • Achieve process Service Level Agreements / metrics – productivity and quality targets within the established timelines
  • Ensure process guidelines are followed and met as documented
  • Ability to work under pressure and meet tight deadlines
  • Flexible to work in night shift timings
  • Customer satisfaction index
  • Employee motivational index
  • Punctuality and self-discipline
  • Inter personal effectiveness

NON MEASURABLE

  • Self-motivation
  • Achievement orientation
  • Relationship building ability
  • Interface with other departments
  • Personal grooming and etiquette
  • Punctuality
  • Inclination towards being process driven
  • Going out of the way to satisfy the external customer

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