Inside Sales Representative

2 days ago

Vasant Kunj Delhi DelhiNCR, India Foodsmith Full time ₹ 4,00,000 - ₹ 6,00,000 per year

Inside Sales & Customer Coordinator – Foodsmith Location: Vasant Kunj, New Delhi

Industry: E-commerce | Gourmet Food | Deli Distribution

About FoodsmithWe're a growing gourmet food and deli distribution company based in Delhi, delivering premium cheeses, cold-cuts, and artisanal products to discerning food lovers across the city.

At Foodsmith, we believe that food is more than a product — it's an experience. Our vision is to build a community of gourmet food enthusiasts, connected by trust, service, and taste.

We're looking for an energetic and organized Inside Sales & Customer Coordinator to help us grow that community — someone who enjoys connecting with customers, building relationships, and ensuring every interaction reflects our brand's warmth and professionalism.

Role OverviewAs the Inside Sales & Customer Coordinator, you will:

  • Manage incoming orders and ensure smooth coordination from receipt to delivery.
  • Communicate clearly and professionally with existing customers across phone, WhatsApp, and email.
  • Proactively reach out to new leads and prospective clients to grow our customer base.
  • Build lasting relationships that turn one-time buyers into loyal Foodsmith customers.

Key ResponsibilitiesCustomer Coordination & Service

  • Manage and track customer orders (online & offline) from confirmation to delivery.
  • Provide prompt, friendly, and professional communication to customers.
  • Resolve issues efficiently and maintain high service standards.

Inside Sales & Relationship Building

  • Make outbound calls to connect with prospective and repeat customers.
  • Follow up on inquiries, share product recommendations, and close sales.
  • Nurture long-term relationships with customers, making them feel part of our gourmet community.

Sales Support & CRM Management

  • Maintain accurate customer data in CRM.
  • Prepare sales reports and analyze buying patterns.
  • Coordinate with operations to ensure order accuracy and product availability.

Marketing & Promotions Support

  • Assist in executing campaigns, festive offers, and new product launches.
  • Share feedback and insights from customers to improve engagement.
  • What We're Looking For Experience: 3 years in inside sales, customer service, or e-commerce coordination (food, retail, or hospitality preferred).
  • Communication: Excellent spoken and written English & Hindi.
  • Sales Mindset: Confident in making calls, nurturing leads, and closing orders.
  • Customer Orientation: Builds rapport easily and genuinely enjoys helping people.
  • Organized & Proactive: Handles multiple tasks and follows up without reminders.
  • Tech Friendly: Familiar with CRM tools, Shopify (or similar), G Suite, WhatsApp for Business.
  • Food Enthusiast: Passion for gourmet food and the joy of sharing it with others.
  • What We OfferA chance to be part of Delhi's growing gourmet food community.
  • A friendly, collaborative, and growth-oriented team.
  • Learning opportunities across food, e-commerce, and customer engagement.
  • Competitive compensation based on experience and performance.

How to Apply Email your resume and a short note on why you'd love to join Foodsmith to:

Subject Line: Inside Sales & Customer Coordinator – [Your Name]

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