Customer Service Head

5 days ago


Gurgaon, Haryana, India Airtel Full time ₹ 8,00,000 - ₹ 25,00,000 per year

Customer Service Head

  1. Responsible to close escalation received from RBI
  2. Sharing RCA with central team for escalations
  3. Follow-up with internal stake holder to fix the issue identified in escalation (If any)
  4. Keeping track of all escalation and Responsible for attending RBI meeting & representing bank
  5. Managing CGO's
  6. Responsible for closing cases with-in TAT raised by CGO's
  7. Keeping track of CGO wise SR's raised
  8. Responsible for timely submission of team PJP plan
  9. Keeping track of all critical activities like freeze removal for audit purpose
  10. Ensure compliance with underwriting guidelines
  11. Follow and cascade regular updates from Legal, Compliance, Risk and Infosec
  12. Must monitor data security arrangements

We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel.

Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow.

We hire people from every realm and offer them opportunities that encourage individual and professional growth. We are always looking for people who are thinkers & doers; people with passion, curiosity & conviction; people who are eager to break away from conventional roles and do 'jobs never done before' .

Experience LevelExecutive Level
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