Tele-collection supervisor

2 weeks ago

Bengaluru, Karnataka, India Trustpaisa Full time ₹ 1,50,000 - ₹ 28,00,000 per year
  1. Coordinate ac vi es of staff members to ensure a smooth and efficient department that reduces the number of cases that are overlooked.
  2. Oversee the collect on of outstanding credit to minimize loss while ensuring it is handled appropriately and per company policy.
  3. Create and implement strategies to increase the number of successful collections on outstanding debt. Recruit, hire, train and evaluate staff members within the collections department to ensure required count of staff members are available to handle the workload.
  4. Develop goals that complement the overarching business goals of the company and coordinate staff to continually meet and exceed goals. Run reports and analyse data pertaining to the department and share with executive staff and managers of department staff as needed. Implement credit policies and procedures that retain a smooth running of the department and avoid excessive credit limits.
  5. Completely own key metrics: Conversion Rates, Quality and Operational Metrics: AHT, Idle Time, Shrinkage and Others The Goal is to do everything Possible to achieve Collect on Target Dialer Exposure is a Must to Create and Implement Dialer Outbound Strategies Develop a deep understanding of our Users, usage, products, internal and external stakeholders and how they impact our business, to inform important decisions across the organization.
  6. Ensuring legal guidelines are compiled for entire collection on structure in le er and sprits Ensure that the collection executives adhere to the legal guidelines provided by the law in force
  7. Keeping the write off percent within risk pricing. Control portfolio in terms of bucket flows. Handle customer issues escalations. Feedback on credit policy based on market conditions.
  8. Manage and put support mechanism for legal / police issues. - Ensuring audit queries are complied with, ensuring corrective and preventive action. Liaising with the partners for reconciliation and for collection of cash/cheque from the customer- Liaising with the partners for getting overdue details, bounce details and mandate reject details on a timely manner Planning, strategizing, and executing effective legal remedies for resolution from NPA accounts Consistent and effective follow up and negotiation a on with the customers.

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