
Operations Support Analyst 1
6 days ago
We're currently looking for a high caliber professional to join our team as Officer, Operations Support Analyst 1 (Internal Job Title: Ops Sup Analyst 1 - C09) based in Chennai, India. Being part of our team means that we'll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future.
In this role, you're expected to:
This role is responsible for ensuring the accuracy, completeness, and compliance of Travel Payment Services (TPS) transactions and Information Servicing requests. The Checker will meticulously review the work of TPS Analysts and Escalation Specialists, verifying adherence to established procedures, regulatory requirements, and internal controls. The ideal candidate possesses a strong understanding of Travelers Checks processing, excellent attention to detail, and a commitment to maintaining the highest standards of operational excellence and regulatory compliance.. This position requires strong analytical, organization and problem-solving skills with a commitment to driving process accuracy.
Core Responsibilities:
Be an escalation contact between analysts and the business.
Oversight of the function to ensure all activities are completed within timeframe.
Assist with process reviews relating to policy changes.
Process Payment Instructions – ensuring the necessary approvals have been provided.
Reconcile accounts daily and monthly following prescribed processes, escalating any non-reconciled items appropriately.
Process Travelers Checks, following the documented process.
Track and Work within the required Service Levels
Manage different work queues and assist with the production of department MIS and reporting.
Takes personal responsibility for own performance, identifying enhancements to processes that realize tangible benefits.
Delivery of a high level of customer service to internal customers
Key Deliverables:
Verify and process customer requests/instructions through various channels ensuring proper due diligence. Overview communication to the customer and resolution of investigation cases within designated time frames, if required
Follow through tasks and take ownership to ensure they are completed to the required standards.
Adhere to policies, standard framework decided stated by the company to meet client need.
Meeting all Control and Compliance requirements and updating procedures as required
Ensure day to day operations are performed and SLAs are met as per agreed for all businesses.
Timely and accurate processing and customer resolution
Timely escalation on incomplete/delayed processing
As a successful candidate, you'd ideally have the following skills and exposure:
Experience:
Bachelor's degree with minimum 3-5 years of banking experience is preferred.
Exposure to payment operations including SWIFT, Travelers Checks processing and Nostro reconciliation would be an added advantage.
Prior experience in working with processes like settlements, Complaints Handling, reconciliation, sanction screening would be an added advantage.
Skills:
· Flexible to work in UK/US time zone and holidays.
· Excellent communications skills, both verbal and written.
· Good Microsoft skills including Excel, Word and Outlook
· Knowledge of risk & controls to resolve first level escalated inquiries.
· Computer literate and ability to grasp several in house systems quickly.
· Demonstrates collaborative competency.
Job Family Group:
Operations - Core
Job Family:
Operations Support
Time Type:
Full time
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View Citi's EEO Policy Statement and the Know Your Rights poster.
-
Project and Operations Analyst
6 days ago
Chennai, Tamil Nadu, India Lifecell Full time ₹ 5,00,000 - ₹ 15,00,000 per yearJob Title: M&A Project and Operations Analyst HealthcareLocation: ChennaiOverviewWe are seeking an M&A Project and Operations Analyst to support the planning, execution, and integration of mergers and acquisitions while assisting leadership in driving operational effectiveness. This role, based in the Indian healthcare and biologics sector, is ideal for a...
-
Operations Support Analyst 2
4 days ago
Chennai, Tamil Nadu, India Citi Full time ₹ 9,00,000 - ₹ 12,00,000 per yearDiscover your future at CitiWorking at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.Job OverviewWe're currently looking for a high caliber professional to join our...
-
Data Support Analyst
6 days ago
Chennai, Tamil Nadu, India FE fundinfo Full time ₹ 2,00,000 - ₹ 6,00,000 per yearFE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed.The Client Experience team plays a pivotal role in collaborating with business development and account managers throughout the client's journey. As one of the...
-
Data Support Analyst
6 days ago
Chennai, Tamil Nadu, India FE fundinfo Full time ₹ 2,00,000 - ₹ 6,00,000 per yearFE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. The Client Experience team plays a pivotal role in collaborating with business development and account managers throughout the client's journey. As one of...
-
Product Support Analyst
4 days ago
Chennai, Tamil Nadu, India FE fundinfo Full time ₹ 9,00,000 - ₹ 12,00,000 per yearFE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed.As an experienced product support analyst you will be responsible for effective and efficient handling of customer support service offered through calls,...
-
Product Support Analyst
2 days ago
Chennai, Tamil Nadu, India FE fundinfo Full time ₹ 5,00,000 - ₹ 15,00,000 per yearDescription FE fundinfo is a global leader in investment fund data and technology. We are proud of our vast, diverse, and highly skilled team, who help to make our industry Better Connected and Better Informed. As an experienced product support analyst you will be responsible for effective and efficient handling of customer support service offered...
-
Collections Support Analyst
2 days ago
Chennai, Tamil Nadu, India Citi Full time ₹ 2,50,000 - ₹ 7,50,000 per yearDiscover your future at CitiWorking at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.Job OverviewThe Ops Sup Analyst 1 is an entry-level position responsible for...
-
Functional Support Analyst
1 week ago
Chennai, Tamil Nadu, India Kiya Full time ₹ 9,00,000 - ₹ 12,00,000 per yearJob Title: Application Support Analyst Hiportfolio & pControlLocation: ChennaiExperience: 2 5 YearsEmployment Type: Full-time | Work from OfficeJob Description:We are seeking an Application Support Analyst with expertise in Hiportfolio and pControl fund accounting applications. The candidate will be responsible for functional and technical production...
-
Oracle ERP Analyst 1
6 days ago
Chennai, Tamil Nadu, India Citi Full time ₹ 5,00,000 - ₹ 12,00,000 per yearDiscover your future at CitiWorking at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.Job OverviewThe Project Analyst 1 is a trainee professional role. Requires a...
-
Oracle ERP Analyst 1
4 days ago
Chennai, Tamil Nadu, India Citi Full time ₹ 5,00,000 - ₹ 15,00,000 per yearThe Project Analyst 1 is a trainee professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based. Good understanding of how the team interacts with others in accomplishing the objectives of...