Field Sales- Client Servicing

5 days ago


Rajkot, Gujarat, India Infocom Network Ltd Full time ₹ 6,00,000 - ₹ 8,00,000 per year

Roles and Responsibilities

Client Servicing & Relationship Management

  • Build trusted relationships with assigned clients and act as their primary point of contact.
  • Conduct regular check-ins via calls, emails and visits to ensure clients are satisfied and engaged.
  • Understand client business goals and suggest relevant solutions to help them achieve better results.
  • Share product/service updates, new features, or add-on offerings to keep clients informed and interested.

Retention & Renewals

  • Drive timely contract renewals and ensure minimal client churn.
  • Track client usage, engagement levels, and overall satisfaction to ensure high retention.
  • Provide clients with ROI-driven insights to reinforce the value of our services.

Upselling & Cross-Selling

  • Identify opportunities to expand client engagement through relevant upsell and cross-sell solutions.
  • Collaborate with internal teams to customize offerings as per client needs.

Collaboration & Reporting

  • Coordinate with support, operations, and product teams to resolve client queries quickly.
  • Maintain accurate records of all client interactions, renewals, and account activities in CRM.
  • Share regular updates and reports on client feedback, account health, retention rates, and revenue contribution.

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