Claims Adjudication Team Lead

3 days ago

Noida, Uttar Pradesh, India 4 AI ODC Private Limited Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Role Overview

The Team Lead will be responsible for overseeing day-to-day operations, guiding team members toward performance excellence, and ensuring seamless delivery of client and internal objectives. This role demands strong leadership, communication, and problem-solving skills to foster a high-performing, collaborative environment.

Key Responsibilities:

  • Lead, mentor, and motivate a team to achieve operational and strategic goals
  • Monitor team performance and provide regular feedback and coaching
  • Coordinate task allocation, day-to-day resource planning, and workflow optimization
  • Act as the primary point of contact for escalations and issue resolution from the team.
  • Ensure compliance with client expectations, SLAs, and internal standards
  • Facilitate onboarding and training for new team members
  • Collaborate cross-functionally to drive process improvements and innovation
  • Prepare and present performance reports to the management

Required Skills & Qualifications

  • Proven experience in team leadership or supervisory roles
  • Strong interpersonal and communication skills
  • Ability to manage multiple priorities in a fast-paced environment
  • Proficiency in us healthcare domain (preferable in claims management)
  • Analytical mindset with a proactive approach to problem-solving
  • Bachelor's degree in or equivalent experience

Preferred Attributes

  • Experience in client-facing environments
  • Familiarity with quality standards and project methodologies
  • Having good documentation and reporting skills
  • Commitment to fostering a positive and inclusive team culture
  • Candidate should be ready to work night shift (US Shift).

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