Automotive Service Advisor

2 weeks ago


Kochi Kozhikode Thrissur, India 2coms Full time ₹ 2,40,000 - ₹ 3,60,000 per year

SUMMARY

Job Title: Service advisor

Roles and Responsibilities

Key Responsibilities

  1. Customer Interaction & Service Booking

  2. Greet customers and schedule service appointments.

  3. Understand customer concerns and vehicle issues.
  4. Explain service requirements, repair options, and costs.
  5. Job Card Preparation & Coordination

  6. Prepare accurate job cards/work orders.

  7. Communicate repair/maintenance needs to workshop technicians.
  8. Ensure correct allocation of jobs to mechanics.
  9. Advising & Upselling

  10. Recommend additional services or preventive maintenance.

  11. Upsell value-added services, accessories, and extended warranties.
  12. Workshop Communication

  13. Act as a bridge between the customer and workshop team.

  14. Track job progress and keep customers informed.
  15. Ensure timely completion of service/repair.
  16. Cost Estimation & Approval

  17. Provide accurate repair estimates.

  18. Obtain customer approval before carrying out additional work.
  19. Quality Check & Vehicle Delivery

  20. Inspect serviced vehicles before handover.

  21. Explain work done, costs, and warranty coverage to the customer.
  22. Ensure smooth and timely delivery of vehicles.
  23. Customer Relationship Management

  24. Handle customer complaints and resolve issues.

  25. Follow up with customers post-service for feedback.
  26. Maintain long-term relationships to build loyalty.
  27. Documentation & Compliance

  28. Maintain service records and job documentation.

  29. Ensure compliance with manufacturer and company standards.

Skills Required

  • Strong communication & interpersonal skills.
  • Technical knowledge of automobiles.
  • Problem - solving & conflict resolution skills.
  • Customer service orientation.
  • Sales and upselling ability.
  • Time management & multitasking.

Requirements

Exp Required- Minimum 1.5 years as a Service Advisor

Benefits

Salary- 20-30k CTC per month


  • Service Advisor

    1 week ago


    Kochi, India KUN Capital Automotive Pvt Ltd Full time

    **Responsibilities** The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs,, conducting inspections,. The service advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with...

  • SERVICE ADVISOR

    1 week ago


    Thrissur, India SAI SERVICE PVT LTD, CHENGANNUR Full time

    Company Overview Sai Service Pvt Ltd, part of the Sai Service Group, is the largest Maruti Suzuki dealership in India with comprehensive customer solutions in the automotive industry. With a presence in key regions like Pune, Mumbai, and Kerala since its inception in 1985, the company also hosts dealerships for Bajaj Auto & KTM. Catering to over 1000...


  • Kochi, Kerala, India SAI SERVICE PRIVATE LTD (Maruti Suzuki) Full time

    **Service Advisor** - Qualification: Diploma/Degree in Automobile/Mechanical Engineering - Experience: Min 1 year as service advisor in four wheelers - Salary: Up to 25000 **Job Types**: Full-time, Permanent Pay: ₹15,000.00 - ₹25,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Morning shift Supplemental...


  • Kochi, Kerala, India SAI SERVICE PRIVATE LTD (Maruti Suzuki) Full time

    **Service Advisor** Qualification: Diploma/Degree in Automobile/Mechanical Engineering Experience: Min 1 year as Service Advisor **Salary**: Up to 22000 Location: Piravom, Koothattukulam, Pathadipalam, Kolenchery, Thrikkakara etc **Job Types**: Full-time, Permanent Pay: Up to ₹22,000.00 per month **Benefits**: - Health insurance - Provident...


  • Kochi, Kerala, India SAI SERVICE PRIVATE LTD (Maruti Suzuki) Full time

    **Service Advisor** Qualification: Diploma/Degree in Automobile/Mechanical Engineering Experience: Min 1 year as Service Advisor **Salary**: 10500 to 20000 (As per experience) + Incentives (As per performance) Location: Piravom, Koothattukulam, Kolenchery **Job Types**: Full-time, Permanent Pay: ₹10,500.00 - ₹20,000.00 per month **Benefits**: -...

  • Service Advisor

    7 days ago


    Kozhikode, Kerala, India Bimal Maruti Full time ₹ 18,24,000 - ₹ 36,52,000 per year

    Job SummaryWe are seeking a knowledgeable and customer-focused Service Advisor to join our team. In this role, you will be the primary point of contact for customers seeking automotive services, ensuring their needs are met while providing exceptional service. You will utilize your mechanical knowledge and experience to assist customers with vehicle...

  • Service Advisor

    2 days ago


    Kochi, Kerala, India Indus Motors Full time

    **Role Description** This is a full-time on-site role as a Service Advisor at Indus Motors Co. (P) Ltd in Trivandrum. As a Service Advisor, you will be responsible for providing excellent customer service, managing vehicle repair and maintenance, scheduling appointments, and ensuring customer satisfaction. You will work closely with the service team and...

  • Service Advisor

    1 week ago


    Kochi, Kerala, India SAI SERVICE PVT LTD Full time

    Post: Service Advisor - Company: Sai Service Pvt Ltd. - Qualification: Diploma or Degree in Automobile or Mechanical Engineering - Experience ; Min 1 year as Service Advisor in four wheelers - Salary: Up to 20000 **Job Types**: Full-time, Permanent Pay: ₹13,000.00 - ₹20,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: -...


  • Thrissur, Kerala, India Radioso Resources Full time

    Job description **Greet customers and offer excellent customer service from intake to release of their vehicles** - Determine and diagnose car issues based on customer description and vehicle condition - Translate customer-reported problems to actionable work orders for technicians to complete - Order necessary parts from suppliers and double-check that they...

  • Service Advisors

    4 days ago


    Kochi, Kerala, India ZEAK US Full time

    **Service Advisor** **Location**: Pala, Kanirappilly, Kattapana, Vaikom **Salary**: Based on experience **Gender**: Male **Responsibilities**: - Serve as the main point of contact between customers and the service team. - Understand customer vehicle issues, recommend appropriate services, and provide clear explanations. - Schedule and manage service...