Automotive Service Advisor

9 hours ago

Chaiteshwar Mahadev Ahmedabad, India 2Coms Consulting Pvt Ltd. Full time ₹ 2,40,000 - ₹ 3,60,000 per year

Job Description

Job Title: Service advisor

Roles and Responsibilities

  1. Key Responsibilities

Customer Interaction & Service Booking

  • Greet customers and schedule service appointments.
  • Understand customer concerns and vehicle issues.
  • Explain service requirements, repair options, and costs.
  1. Job Card Preparation & Coordination
  • Prepare accurate job cards/work orders.
  • Communicate repair/maintenance needs to workshop technicians.
  • Ensure correct allocation of jobs to mechanics.
  1. Advising & Upselling
  • Recommend additional services or preventive maintenance.
  • Upsell value-added services, accessories, and extended warranties.
  1. Workshop Communication
  • Act as a bridge between the customer and workshop team.
  • Track job progress and keep customers informed.
  • Ensure timely completion of service/repair.
  1. Cost Estimation & Approval
  • Provide accurate repair estimates.
  • Obtain customer approval before carrying out additional work.
  1. Quality Check & Vehicle Delivery
  • Inspect serviced vehicles before handover.
  • Explain work done, costs, and warranty coverage to the customer.
  • Ensure smooth and timely delivery of vehicles.
  1. Customer Relationship Management
  • Handle customer complaints and resolve issues.
  • Follow up with customers post-service for feedback.
  • Maintain long-term relationships to build loyalty.
  1. Documentation & Compliance
  • Maintain service records and job documentation.
  • Ensure compliance with manufacturer and company standards.
  • Skills Required
  • Strong communication & interpersonal skills.
  • Technical knowledge of automobiles.
  • Problem-solving & conflict resolution skills.
  • Customer service orientation.
  • Sales and upselling ability.
  • Time management & multitasking.

Requirements

Exp Required- Minimum 1.5 years as a Service Advisor

Benefits

Salary- 20-30k CTC per month

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