Service Advisor

2 days ago

Ahmedabad, India Concept Hyundai Full time

Address customer needs and services by listening to customer's description of symptoms;
- clarifying description of problems conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
- Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions; Prepare accurate estimates by costing materials, supplies, and labour; calculating customer's payment, including deductibles;
- Review all Multipoint inspections with customers; Prepare repair orders (RO) by listening to the customer's concerns and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation; Keep customers informed of status of vehicle throughout the service process;
Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles

**Salary**: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

Ability to commute/relocate:

- Bodakdev, Ahmedabad, Gujarat 380052: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Service advisor: 1 year (preferred)
- bodyshop advisor: 1 year (preferred)

Shift availability:

- Day Shift (preferred)

Work Location: One location

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