Customer Support Executive CONTRACTUAL international process
15 hours ago
Customer Support Executive (Contractual – 4 Months)
Location: Kolkata
Pay: ₹17,000 – ₹17,400/month (In-hand)
Contract Duration: 4 Months.
About the Role
We are hiring Customer Support Executives for the Sainsbury International Process on a contractual basis. This is a great opportunity for freshers to gain hands-on experience in an international voice and chat support environment.
Key Responsibilities
Handle customer queries via voice and chat channels.
Provide accurate and timely resolutions to customer issues.
Maintain a professional and courteous communication style.
Ensure adherence to quality standards and process compliance.
Eligibility Criteria
Education: Graduate in any stream (mandatory).
Experience: Freshers are eligible (Contractual role).
Skills Required:
Excellent spoken and written English.
Good grammar, pronunciation, and communication skills.
Ability to handle customer interactions confidently.
Work Schedule & Benefits
Shifts: Evening & Night (Rotational).
Working Days: 5–6 days per week.
Cab Facility: Provided (Pickup & Drop for night shifts).
Additional Benefits:
Performance Bonus: Up to ₹2,000/month.
Travel Allowance: ₹1,400/month.
Compensation
CTC: ₹2 LPA
In-hand Salary: ₹17,400/month.
Interview Process
HR Screening – Voice, Grammar & Accent Check
Functional Round – Mock Call/Chat Handling
AMCAT Test – Minimum qualifying score: 58
Final Operations Round
Job Types: Full-time, Fresher, Contractual / Temporary
Contract length: 3-4 months
Pay: ₹17, ₹17,400.00 per month
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