Client Success Manager

3 days ago


Remote, India Teri oat security Full time ₹ 2,40,000 - ₹ 4,80,000 per year

Key Responsibilities

1. Quality Assurance (App & Service)

  • Test our mobile and web apps regularly to identify and report bugs or issues.
  • Ensure service listings, contractor profiles, and job postings are accurate and up-to-date.
  • Monitor service flow from booking to completion for smooth operation.

2. Customer Satisfaction

  • Follow up with customers after services to gather feedback.
  • Resolve complaints quickly, ensuring a positive outcome for customers.
  • Track and maintain high customer satisfaction scores.

3. Contractor Relations

  • Check in with contractors regularly to address their concerns and support them in getting more work.
  • Provide guidance to contractors on best practices and how to use the platform effectively.
  • Monitor contractor performance and provide constructive feedback.

4. Reporting & Improvement

  • Collect data on service quality, complaints, and contractor retention.
  • Prepare monthly reports with recommendations for improvement.
  • Work with management to implement changes that improve quality and user experience.

Job Type: Full-time

Pay: ₹6, ₹10,000.00 per month

Work Location: Remote



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